d****o
发帖数: 185 | 1 Tello customer services responded today regarding new changes coming to
Tello Pay As You Go plan.
"Dear friends, sorry for all the confusion, we apologize for the way this
was handled.
We just want to make everybody rest assured by saying that absolutely no
customer was affected by this change by this date.
It’s only fair to say that this will not affect *active customers*, that
actually use and enjoy our service, from now on.
Please find the answers for some of the above-mentioned questions here:
- Will this apply to all customers or just new customers? Everybody is
subject to this change, past, present & future customers
- When will the 90 days begin? We start counting from your last *order* with
us, or 10 Sept, whichever was last
- Will you start checking 90 days after the policy was enacted ie 8th Dec?
We will not expire any numbers until 8 December
- Do we have to refill with another $20 every 90 days? Yes. I’m sure you
all can see that it would be easier & more affordable to get a plan from us,
they start at $5/mo - just sayin’.
- Are you in trouble financially? When are you going out of business? We’re
not! We’re actually growing at a nice pace, thank you! That is why we
could afford all the wonderful changes we did this year: massive price drop,
new plans, new lowered international calling rates and so on. We’re
constantly working on improving the service and you will see new changes
brought to the Pay as you Go product at the end of the year (or early 2020).
- When you send out an email to warn of expiration how long after that email
will we have until the Paygo credit is lost? There is no need to worry
about this. When a number is due to expire, we’ll send out a bunch of
notifications, smoke signals and what not to assure you have been informed
and have plenty of time to do something about it.
- Do I get a refund? Yes. Although every account is unique, anything that
was paid for will be refunded, no questions asked.
- If you will get a refund will you be losing your phone number? Yes. You’
ll be asked if you want to port out the number and, if not, your number will
be expired, but we are not wiping any numbers off without people knowing
about it.
- Using remaining PAYG credit to swap to a plan? This is a great suggestion,
but it will depend on each case. We still have the most competitive phone
plans out there, so these are a great solution for keeping your number and
enjoying all of the benefits we have to offer. You’ll still have to contact
our Customer Service and have us look into your account to see what can be
done.
Last, but not least, we want to thank you for your patience and for keeping
your faith in us, even when things get blurry. We’re here to create and
maintain a quality service, that makes sense and adapts to our customers,
that will never change! " | h****s
发帖数: 16779 | 2 这这这·······坐实了·········· tello也byebye了 | h****s
发帖数: 16779 | | h**b
发帖数: 5635 | | a******8
发帖数: 660 | 5 很好奇，它这种改了政策影响到现有用户的做法，却至今都没有通知现有用户的，难道
不怕实施后被用户起诉么？ | o**a
发帖数: 1315 | | r***e
发帖数: 2539 | 7 这个政策的话，至少每月消费5刀，不如去 hello wireless了。 | w*****g
发帖数: 4298 | 8 Place order 至少是20, 没有十块钱选项
【在 o**a 的大作中提到】
: 建议Tello搞每三个月加$10，而不是$20
| t**d
发帖数: 6474 | 9 这话说的还是模棱两可。不影响active users。我只要打电话了，不就是active user
吗？ | g***n
发帖数: 14250 | 10 到 Dec 8 看号码还在不在就知道了，hehe | g***n
发帖数: 14250 | 11 俺会转到 hello mobile 的 500/500MB 最便宜，$5/month
Sprint 网络。。。 | o**o
发帖数: 3964 | |
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