t***o
发帖数: 4265 | 1 公司的客服电话号码一般就一个，但可以让很多顾客同时打而不会占线。这个系统是怎
样作的？要买些什么软硬件？ | s*****g
发帖数: 1055 | 2 Since you are asking, IPCC/UCCX is probably not the direction you are going
in the very beginning. Your best bet is Cisco CME with PRI or SIP trunk for PSTN connectivity and cheap SIP phones registering with CME, then configure CME to function as basic Automatic Call Distribution. It is a simple set up.
I am not sure about other vendors and traditional solutions(vs. VoIP call agents), Asterisk should be able to do it too. | he
发帖数: 2025 | 3 算了，还是全英文吧，太不好翻译了。
Traditional:
PSTN - PRI ports on voice gateways - CallManager,PBX,Asterisk...Each PRI
provides 23 call channels;
PSTN - POTS lines(roll over 1 by 1) - FXO card - Asterisk,Linksys...
pure VoIP:
PSTN - VoIP provider - Internet - Asterisk, CallManager....etc. Usually
these VoIP Providers sell multi-call capacity dirty cheap. But the call
quality is out of control (calls going through Internet)
PSTN - SIP providers - either CUBE or CCM. SIP sucks until we have a true
standard (too many flavors)
Hybrid:
PSTN - POTS lines(roll over 1 by 1) - FXO card - Asterisk,Linksys... Ask
TelCo to call-forward-busy (when all POTS lines are busy) to a VoIP provider
- Internet - Asterisk,Linksys...
For small businesses, Asterisk and its children are open source. Entry level
Dell/HP servers can do it. Only use FXO/T1 PRI cards with hardware echo
cancellation!! | he
发帖数: 2025 | 4 免费的星能够同时处理十几个打进来的电话。如果每时每刻都有这么多电话进来，还是
买一套专门为电话中心设计的系统，比如Interactive Intelligent，或者改星的代码-
_-。
going
for PSTN connectivity and cheap SIP phones registering with CME, then
configure CME to function as basic Automatic Call Distribution. It is a
simple set up.
agents), Asterisk should be able to do it too.
【在 s*****g 的大作中提到】
: Since you are asking, IPCC/UCCX is probably not the direction you are going
: in the very beginning. Your best bet is Cisco CME with PRI or SIP trunk for PSTN connectivity and cheap SIP phones registering with CME, then configure CME to function as basic Automatic Call Distribution. It is a simple set up.
: I am not sure about other vendors and traditional solutions(vs. VoIP call agents), Asterisk should be able to do it too.
| f*******8
发帖数: 3612 | 5 传统程控交换机可以一条T1线跑24条电话，用的是24个时隙。
程控交换机可以做到把呼入电话放在任何一个时隙上，时分的做法。
而用户交换机在接到呼入信号后再相应switch到各个分机上。
【在 t***o 的大作中提到】
: 公司的客服电话号码一般就一个，但可以让很多顾客同时打而不会占线。这个系统是怎
: 样作的？要买些什么软硬件？
| t***o
发帖数: 4265 | 6 谢谢大家热情解惑。回头我按你们的建议去研究一下。
【在 f*******8 的大作中提到】
: 传统程控交换机可以一条T1线跑24条电话，用的是24个时隙。
: 程控交换机可以做到把呼入电话放在任何一个时隙上，时分的做法。
: 而用户交换机在接到呼入信号后再相应switch到各个分机上。
| s*******8
发帖数: 12734 | 7 ....................
T1=24 DS0,it is dedicated, why do you need time division? Use division
technology, you can do more phone lines.
On the other side, as I recall, 23+1 solution is more popular, the 1 channel
is for signaling individually, and it is on control plane
【在 f*******8 的大作中提到】
: 传统程控交换机可以一条T1线跑24条电话，用的是24个时隙。
: 程控交换机可以做到把呼入电话放在任何一个时隙上，时分的做法。
: 而用户交换机在接到呼入信号后再相应switch到各个分机上。
| f*******8
发帖数: 3612 | 8 不好意思，我记不太清了，刚查了一下，模拟是24路，
数字传输是23路，单独一路控制信号。
说时分应该是对的吧。
channel
【在 s*******8 的大作中提到】
: ....................
: T1=24 DS0,it is dedicated, why do you need time division? Use division
: technology, you can do more phone lines.
: On the other side, as I recall, 23+1 solution is more popular, the 1 channel
: is for signaling individually, and it is on control plane
| s*******8
发帖数: 12734 | 9 时分复用的目的？你的回忆没有错，可以用，但是说法不对。
楼主的问题其实和你的回答是完全不同的方向。是要解决一个号码，在不同site的人回
答，涉及很多mapping，其实是很复杂的，我前几天还被人问到，要去翻翻书。
【在 f*******8 的大作中提到】
: 不好意思，我记不太清了，刚查了一下，模拟是24路，
: 数字传输是23路，单独一路控制信号。
: 说时分应该是对的吧。
:
: channel
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