转载，有点儿长，不过俺觉得分析的挺好。
分析的对不对，请大牛指正。
原文出处：http://immigrationvoice.org/forum/showthread.php?t=6063
Everyone blaming CIS/DOS needs to understand some basics behind this mess.
Before going to conclude anything, first, one should read all the ombudsman
reports for last 3 or 4 years. Former INS or current USCIS’s functions and
operations were not questionable and not known to public till ombudsman
office was established. Ombudsman has helped customers and keep helping to
improve efficiency of CIS. Ombud
