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发帖数: 87 | 1 ABOUT THE OPPORTUNITY:
We seek a passionate and highly motivated Service Engineer to help our
clients understand, use, and troubleshoot our market-changing technologies.
Our customers integrate our technology with a wide variety of other systems
– this includes ad serving systems, financial systems, content management
systems and reporting databases – resulting in what can be a complex
technical ecosystem.
As the front line of client interaction, this position is also tasked with
developing and sharing best practices across FreeWheel, helping to define
product improvements, training customers, assisting with various
documentation needs, customer support systems and process – all geared at
aiding client adoption and better use of FreeWheel’s products.
Technical Support at FreeWheel is not just about resetting logins. Our
flagship product, MRM, allows a complex set of business rules to be set in
place in order to smoothly automate sales rights decision, ad selection and
delivery and advanced reporting. Our latest product, RPM, allows a highly
complex set of business rules to be set in place in order to smoothly
automate media sales and invoice processes. This means helping our clients
understand why certain behaviors are occurring and can involve a variety of
different types of investigations, forcing you to understand both business
and technical considerations.
For the right candidate, this position will allow for tremendous growth
opportunities as FreeWheel continues to scale as the lead player in helping
enterprise companies run their businesses from pitch to pay. This position
will report directly to the Senior Manager of Service Engineering and the
position is based in New York.
▼ Read more
ABOUT YOU:
You have solid communication skills – this position requires
significant amount of client interaction.
You think creatively and solve problems actively. This is not a position
where solutions will be spoon fed to the team.
You have solid data analysis and technical troubleshooting skills.
You can balance multiple requests/issues without getting overwhelmed and
prioritize accordingly.
You are educated in CS/EE/related technical fields, preferably but not
required.
Internet technology, [online advertising, financial] background is a
plus.
Experience using Zendesk, JIRA or other support system is a plus.
In addition, we highly value individuals who are:
Super smart and excited about learning…
…but are ego-free and know when to seek guidance or input.
Self-motivated, comfortable working independently, and at home in a
startup.
Optimistic with a strong sense of humor.
Genuinely intrigued by the opportunity to help reshape television as we
know it.
WANT IN?
FreeWheel offers a dynamic and flexible work environment with competitive
salary and benefits packages. We laugh until our stomachs hurt at least
once a day and work harder than anyone else because we love and believe in
what we’re doing. We are on a mission to shape the future of television
and this is your chance to be part of it. Want your shot? Apply below!
We appreciate and thank you in advance for your interest in our openings.
At this time, only qualified candidates will be contacted. No phone calls
or faxes, please. Direct applicants only, no third-party staffing inquiries.
FreeWheel is an equal opportunity employer.
Jａｒｅｄｌｘｌ @ ｇｍａｉｌ.ｃｏｍ |
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