s****9
发帖数: 1397 | 1 我已经写了两封了，每次过了10个小时都没人回，请问各位是写给那个部门啊，我选的
是general question,谢谢 |
e*****1
发帖数: 892 | |
c****d
发帖数: 2418 | 3 被拒了3次，第4封信24小时未回
【在 s****9 的大作中提到】
: 我已经写了两封了，每次过了10个小时都没人回，请问各位是写给那个部门啊，我选的
: 是general question,谢谢
|
x*****2
发帖数: 1663 | |
s****9
发帖数: 1397 | 5 LD的就写了一次到general question,就搞定了，我写了第三封才收到回信，杯具了，
刚发了第四封，这是事情怎么这么不靠谱啊 |
h******k
发帖数: 684 | |
g***u
发帖数: 5413 | 7 Membership Rewards Program-Program Info and Definitions
【在 s****9 的大作中提到】
: 我已经写了两封了，每次过了10个小时都没人回，请问各位是写给那个部门啊，我选的
: 是general question,谢谢
|
s****9
发帖数: 1397 | 8 嗯，我觉得你这个建议比较好，刚发了，有消息再上来给大家update,谢谢
【在 g***u 的大作中提到】
: Membership Rewards Program-Program Info and Definitions
|
c*********8
发帖数: 1681 | 9 写一次就搞定，Amex的offer从来都是最好的 |
d******g
发帖数: 2060 | 10 75k
dear xxx
Our records show that you were solicited for 10,000 after the first purchase
has been made on the account within the first 3 months of membership.
Therefore, since the first purchase has been made on the account we have
issued the additional 65,000 points to your account. The points are
currently pending and will update to your account within 7 to 10 days after
your statement closes.
We value your membership and look forward to serving you in the future.
Sincerely, Dot Childs Email Servicing Team American Express Interactive
Services |
|
|
t********e
发帖数: 64 | 11 Dear ***,
I am an Account Manager in the Email Servicing Department and can appreciate
your interest in the offer associated with the Premier Rewards Gold Card.
The offer you stated 4880 is not associated with the Premier Rewards Gold
Card, however I believe you are referring to another that I am familiar with
. While we appreciate your interest in the offer you mentioned, please
understand that this is an offer only for Cardmembers who are MBA graduates
from Columbia University during 2011 and 2012. Even though you may have
access to the application, the offer was specific to the graduates and
cannot be extended to others due to the necessary qualifiers for this
promotion.
Please understand that not all offers can be honored for all Cardholders as
they may have applicable terms and conditions that do not apply as such.
I understand that this may be disappointing to you; however, you can expect
to see various promotions throughout the year for which you may be eligible.
Our intent is to provide offers that will appeal to various interests and
different types of people.
We appreciate your understanding and look forward to assisting you in the
future.
Sincerely, Emma Maxwell Account Manager Email Servicing Team - Fort
Lauderdale
【在 s****9 的大作中提到】
: 嗯，我觉得你这个建议比较好，刚发了，有消息再上来给大家update,谢谢
|
s*****c
发帖数: 5202 | 12 排
purchase
after
【在 d******g 的大作中提到】
: 75k
: dear xxx
: Our records show that you were solicited for 10,000 after the first purchase
: has been made on the account within the first 3 months of membership.
: Therefore, since the first purchase has been made on the account we have
: issued the additional 65,000 points to your account. The points are
: currently pending and will update to your account within 7 to 10 days after
: your statement closes.
: We value your membership and look forward to serving you in the future.
: Sincerely, Dot Childs Email Servicing Team American Express Interactive
|
s****9
发帖数: 1397 | 13 我也是被这个Emma group据的，LD是被另外一个group确认的
appreciate
with
graduates
【在 t********e 的大作中提到】
: Dear ***,
: I am an Account Manager in the Email Servicing Department and can appreciate
: your interest in the offer associated with the Premier Rewards Gold Card.
: The offer you stated 4880 is not associated with the Premier Rewards Gold
: Card, however I believe you are referring to another that I am familiar with
: . While we appreciate your interest in the offer you mentioned, please
: understand that this is an offer only for Cardmembers who are MBA graduates
: from Columbia University during 2011 and 2012. Even though you may have
: access to the application, the offer was specific to the graduates and
: cannot be extended to others due to the necessary qualifiers for this
|
h******k
发帖数: 684 | 14 me too
【在 s****9 的大作中提到】
: 我也是被这个Emma group据的，LD是被另外一个group确认的
:
: appreciate
: with
: graduates
|
b*******s
发帖数: 308 | 15 LD and me, too.
【在 s****9 的大作中提到】
: 我也是被这个Emma group据的，LD是被另外一个group确认的
:
: appreciate
: with
: graduates
|
p******d
发帖数: 1120 | |
b*******s
发帖数: 308 | 17 wait and spend, then argue. |
s****9
发帖数: 1397 | 18 丫们怎么又改口了，我压根没提5894跟75000point的事情啊
Response (Pankaj Anand) 05/24/2011 09:27 PM
Dear ,
I understand your concern regarding the 75,000 points promotion (bonus ID
5894) being offered to new Cardmembers who never had an American Express
Card.
I would have been glad to assist you regarding this promotion. However, our
Marketing Department offers promotions at regular intervals. As these
promotions have certain eligibility conditions (like applicable for new
accounts only), we are unable to extend them for existing Card accounts.
If there was a provision to apply this provision to new Card accounts, I
would have gladly made arrangements for you.
We appreciate your understanding that we are bound by certain policies and
procedures and sometimes we may not be able to completely satisfy your needs
due to this reason.
If there is any other way we may be of assistance, please contact us. We
value your business and look forward to the opportunity to be
of service.
Sincerely, Pankaj Anand Manager, Email Servicing Team American Express
Interactive Services |
R**f
发帖数: 535 | 19 真是搞不懂 你以前每次跳bonus都是这样确定来确定去的么
【在 s****9 的大作中提到】
: 我已经写了两封了，每次过了10个小时都没人回，请问各位是写给那个部门啊，我选的
: 是general question,谢谢
|
s****9
发帖数: 1397 | 20 不是这次碰上AMEX耍赖吗？我也不想这么确定来确定去的
【在 R**f 的大作中提到】
: 真是搞不懂 你以前每次跳bonus都是这样确定来确定去的么
|
|
|
d********8
发帖数: 3019 | 21 不是还没到时候呢
急啥呀？
耍赖了，还有其他办法
【在 s****9 的大作中提到】
: 不是这次碰上AMEX耍赖吗？我也不想这么确定来确定去的
|
s****9
发帖数: 1397 | 22 这是最新的回复，跟板上有的同学收到的一样
Response (A.Bhattacharya) 05/25/2011 01:24 AM
Dear ,
Actually, your account does not have the bonus ID 5889 linked. The one
linked to your account gives you First Year Fee-free benefit and 10,000
bonus points by spending $500.00 is the first three months of having your
Card. Yet we will honor your request.
The 10,000 bonus points will be credited to your account 8-10 weeks after
you have met the spend requirement of $500.00 within the first three months
of Cardmembership. Once these bonus points are processed on your account,
write back to us. We will manually issue the balance 40,000 bonus points on
your account. Once the second year’s Membership Fee is
charged to your account, write back to us. We will manually issue credit for
it as well.
I have made proper notation on your account of this exception on your
account for future reference.
I hope this is to your satisfaction. I thank you for your valuable time to
email us and giving me the opportunity to be of assistance to you today.
Sincerely, Aditi Bhattacharya Email Servicing Team American Express
Interactive Services |
h******k
发帖数: 684 | 23 The first reply ask me to mail my screenshot to them from response(Pankaj
Anand) ,the second reply is the exact same as yours from response (A.
Bhattacharya). Different result from different person in the same team
months
【在 s****9 的大作中提到】
: 这是最新的回复，跟板上有的同学收到的一样
: Response (A.Bhattacharya) 05/25/2011 01:24 AM
: Dear ,
: Actually, your account does not have the bonus ID 5889 linked. The one
: linked to your account gives you First Year Fee-free benefit and 10,000
: bonus points by spending $500.00 is the first three months of having your
: Card. Yet we will honor your request.
: The 10,000 bonus points will be credited to your account 8-10 weeks after
: you have met the spend requirement of $500.00 within the first three months
: of Cardmembership. Once these bonus points are processed on your account,
|
d****r
发帖数: 300 | 24 I was asked to mail the screenshot too after the second try. Shall we mail
it? Does anybody have a screenshot
and kindly share with me? I will send you some baozhi :-)
【在 h******k 的大作中提到】
: The first reply ask me to mail my screenshot to them from response(Pankaj
: Anand) ,the second reply is the exact same as yours from response (A.
: Bhattacharya). Different result from different person in the same team
:
: months
|
c***u
发帖数: 730 | 25 same here
months
【在 s****9 的大作中提到】
: 这是最新的回复，跟板上有的同学收到的一样
: Response (A.Bhattacharya) 05/25/2011 01:24 AM
: Dear ,
: Actually, your account does not have the bonus ID 5889 linked. The one
: linked to your account gives you First Year Fee-free benefit and 10,000
: bonus points by spending $500.00 is the first three months of having your
: Card. Yet we will honor your request.
: The 10,000 bonus points will be credited to your account 8-10 weeks after
: you have met the spend requirement of $500.00 within the first three months
: of Cardmembership. Once these bonus points are processed on your account,
|
h******k
发帖数: 684 | 26 you can mail to them if you actually have a screenshot as a proof to claim.
You'd better email them more times to claim this promotion if you lack of
the proof. Good luck! I have a screenshot with my own personal information on it,I can email you the screenshot with screening my information if you really need it
【在 d****r 的大作中提到】
: I was asked to mail the screenshot too after the second try. Shall we mail
: it? Does anybody have a screenshot
: and kindly share with me? I will send you some baozhi :-)
|
M*****n
发帖数: 979 | 27 same here
months
【在 s****9 的大作中提到】
: 这是最新的回复，跟板上有的同学收到的一样
: Response (A.Bhattacharya) 05/25/2011 01:24 AM
: Dear ,
: Actually, your account does not have the bonus ID 5889 linked. The one
: linked to your account gives you First Year Fee-free benefit and 10,000
: bonus points by spending $500.00 is the first three months of having your
: Card. Yet we will honor your request.
: The 10,000 bonus points will be credited to your account 8-10 weeks after
: you have met the spend requirement of $500.00 within the first three months
: of Cardmembership. Once these bonus points are processed on your account,
|
d****a
发帖数: 3087 | 28 This is a hit and miss. AMEX sucks this time. For us it is 50% chance. |
