c*******m
发帖数: 522 | 1 Another lawsuit has fallen in the lap of United Airlines and their
MileagePlus frequent flyer program. This time around it is not based on
elite benefits but on claims that passengers are not begin credited with the
proper number of points per their contract with the company. And, I must
admit, what I saw when I actually read the filing surprised me quite a bit,
mostly because the claimant missed the opportunity to go after what is
likely a legitimate data set and instead went with one of the more
ridiculous claims I’ve heard in a while.
Hongbo Han has filed a class action claim in Illinois suggesting that the
airline is shorting customers because they are credited only with the
nominal point-to-point distances between two cities rather than with the
actual miles flown on any given flight. Han claims that this approach
violates the terms of the contract with Mileage Plus because:
Nowhere in the MileagePlus Program Rules does United state that mileage or
miles credited are not actual miles flown by the member. Clause 18.1 of the
MileagePlus Program Rules merely states that "[i]n the case of air travel,
mileage will only be credited for flights actually flown by the member."
The filing includes a number of Beijing – Dulles flight details, noting
that United routinely awards 6,920 miles for that routing despite the actual
flight routing being more than that. Han’s complaint details the actual
miles flown on his travel dates and suggests that United owes him those
miles, plus the 25% bonus on those extra miles due to his "Premier status."
Han does acknowledge that the awarded flight miles are determined by the "
purchased ticket routing" which does not necessarily match the flown
aircraft routing, so it is not entirely clear that there is much of a case
here, but I suppose we’ll see. The part where Han cites a USA Today "
article" about points as supporting his claim through selectively quoting
the content out of context also probably isn’t going to help the case.
http://boardingarea.com/blogs/thewanderingaramean/2013/03/lawsu |
