n*******y
发帖数: 3337 | 1 【 以下文字转载自 EasyMoney 俱乐部 】
发信人: newjersey (NJ furniture dealer), 信区: EasyMoney
标 题: 白香草，黑香草奇遇记(zz)
发信站: BBS 未名空间站 (Sat Nov 23 22:57:59 2013, 美东)
"A customer service representative told me that my account was frozen
pending review. In order to complete the review and unfreeze my account, I
was told that I would have to fax or email the following:
ID
Social security card
Proof of address
Load receipts
No thanks! I didn’t mind having my account closed altogether, so I asked
the rep to just close my account and send me a check for the balance. That
’s where things got really bad…
The rep told me that as long as my account was frozen, they couldn’t cancel
my account to release my funds. What!? I had never heard of anything like
that before. Isn’t there a law against them holding my funds hostage like
that? After complaining a bit (in a nice way), but getting nowhere, I
asked the rep to tell me again what I would need to send them to complete
the review. After she listed the items again, the ensuing conversation went
something like this:
Me: What are load receipts?
Rep: How did you load money onto the card?
Me: I bought Vanilla Reload cards and used them to load money.
Rep: Then you’ll need to send us the receipts showing the purchase of
the Vanilla Reload cards as well as scans of the front and back of the
reload cards.
Me: But… after successfully loading money to my card, I always toss out
the receipts.
Rep: You can go to the store where you bought them and request copies of
the receipts.
Me: But… I use Vanilla Reload cards to load other cards besides the
Mio card, and I buy cards from lots of different stores. I would have no
way to know which particular stores or receipts or reload cards were used to
reload my Mio card.
Rep: I’m sorry sir, but that’s the only way for us to release your
funds.
Me: You can’t hold my funds without giving me a way to get my money
back!
Rep: You do have a way. Just send in the info requested including the
load receipts.
I demanded to speak with her supervisor. Her supervisor told me the exact
same story. I then demanded to speak with the supervisor’s manager. He
also told me the same story. He did add one additional idea, though. He
suggested that I send in everything I could and also attach a document
explaining why I couldn’t produce the load receipts.
Trying to comply
I scanned in everything I could and wrote a letter as the manager suggested.
I attached all of it to an email and sent the bundle to the email address
they gave me (p*********[email protected]). The manager also told me to call the
next day to check to make sure that the documents were received. I gave
them an extra day and called on Wednesday instead of Tuesday. After waiting
on hold for an eternity I was told that they hadn’t received the email.
Please re-send it. So, I re-sent it." | m*****6
发帖数: 246 | | r********e
发帖数: 1879 | 3 看来不能搞了， 太危险了， 收益也不够高， 还不如老老实实做草地回事 | m*****a
发帖数: 2609 | 4 Shall thank Frequentmiler to share the story.
I
【在 n*******y 的大作中提到】
: 【 以下文字转载自 EasyMoney 俱乐部 】
: 发信人: newjersey (NJ furniture dealer), 信区: EasyMoney
: 标 题: 白香草，黑香草奇遇记(zz)
: 发信站: BBS 未名空间站 (Sat Nov 23 22:57:59 2013, 美东)
: "A customer service representative told me that my account was frozen
: pending review. In order to complete the review and unfreeze my account, I
: was told that I would have to fax or email the following:
: ID
: Social security card
: Proof of address
| a*******o
发帖数: 1133 | |
|
