q*******n
发帖数: 20306 | 1 我往那个超市的网页写了封投诉信：
I suspected a cashier hid my money.
This happened 10/20/13 10:45 – 11:00 a.m. at check-out station #17 at 2515
Erie Blvd Pricechopper store. The cashier is a white guy appears to be in
his early 20s with glasses.
I went to sell bottles in 10/20 morning in the bottle room and got slips to
go to cashers for refund. I didn’t count the total number of slips or the
total amount of money on the slips, but I remember one single largest slip
is above $5, and with a total about 7-10 slips. The cashier refunded me $4.
70, which surprised me.
I recall and almost exclude the possibility of losing any slip before I get
to the cashier station 17. The cashier watched how I took my slips out of
my pocket of pants and roughly arranged them before I handed them over to
him, based on which he might knew I didn’t know the total number of slips
or amount because I wasn’t prepared.
One detail I suspected the casher is that he mostly passed one slip once and
made one entry once into the register machine. However at one point I
noticed he quickly passed two slips and made one entry to the machine, and
the amount he entered to the machine is 0.10 dollar shown on the screen.
Though passing two slips and mind calculating a total number, and then
entering a sum to the machine appeared to be normal, it is strange in this
case because none of my slips is below 0.10 dollar, and there is no such a
sum of two slips as ten cents. This detail suggests the cashier might hide
one slip. I noticed this detail at the time while I waited there, with
doubt why he passed two slips but entered a sum $0.10.
About 10 minutes later after I checked out at the #17 station, at about 11:
00, I went to customer service desk to tell my concern how I could not
understand how one of my slips with the biggest amount disappeared. Three
staff ladies were at the desk. One lady went to checkout station 17 to get
all the bottle slips and show them to me. All about ten my slips are there,
and the lady said one of the slip with $7.15 is not mine, and all the rest
are mine, and there is no question that the total of those slips are $4.70.
The #17 cashier told the lady retrieving the slips that all the dozen slips
are mine except one slip with amount $7.15 belong to another customer. The
$7.15 slip is probably not mine, but there are questions: it is very rare
that a customer walks to cashier to get refund with one single big bottle
slip, because people who use reverse vending machines to sell bottles
usually have multiple slips especially when amount is big. This is because
they usually have different cans and plastic bottles and have to use more
than one machine more than once. And the $7.15 slip looks questionable to me
because it looks similar to all my slips: it is dirty and was folded. When
I used reverse vending machines in the bottle room, I grabbed the slips
with my left hand and inserted them into my left pocket of my pants, and
this is why those my slips are mostly folded and a little dirty.
The $7.15 slip might not be mine, but you may need to explain how another
customer walked up to #17 station around the time I was there with one
single $7.15 slip, and the slip was folded and dirty as mine. Can the
register machine record and video record show that there was actually such
another customer doing such a transaction at the time?
My biggest doubt is how the cahier passed two slips but made a $0.10 entry,
while the smallest slip of my slips is $0.10. I tell this here in writing
but didn’t mention this detail when I talked to the ladies at customer
service desk today. I will appreciate response. | q*******n
发帖数: 20306 | 2 我以前在别的店卖瓶子，被宰无数次，被收银小白妹偷钱也发生过，这次本来不特别，
只是Pricechopper是大店，有个客服台可以投诉，就投诉了。 管理层想查也很好查，
调一下监控录像，查一下收银机的纪录，就知道了。 不过他们不一定查。 熟练的收银
员，应该对各种做弊手段都了如指掌，应该稍听到投诉的一点细节，就知道怎么回事了
。 这个收银员这次偷我七元，应该是个老手了，作案过无数次。 | q*******n
发帖数: 20306 | 3 我在这家店卖瓶子有上百次了，基本上每次都是自己先计算好总数再去收银员处兑换现
金，今天可能是因为我急于卖完瓶子赶回去， 因为房东可能要来和我一起刷窗户油漆
或干别的活，碰巧那个收银台又没人排队，我赶着过去从口袋里掏出约十张收据，我当
着收银员的面帮他先整理整齐再递给他，这使他知道我在把收据交给他时我并不知道收
据的总数，于是他就当着我的面玩魔术偷钱。
但我估计我投诉也讨不回钱。 这种事情要预防被宰，就要自己事先点好数，并盯住收
银员以防作怪。这个收银员是个看似20-25岁的白人小伙，微胖，带着眼镜，不仅仅是
他，美国人普遍很心黑的。 | q*******n
发帖数: 20306 | 4 我离开学校多年了，英文都写不熟练了，文采尽失。想当年我在美国上本科写作课也总
是全班成绩第一的。 | q*******n
发帖数: 20306 | 5 我觉得这投诉基本上不会成功， 我想拿回那７元的可能性很低。
首先美国人的作风就是不认错， 能赖就赖掉。
其次， 这个事情， 即使PRICECHOPPER的经理想去查， 也有难度， 虽然超市的天花板
上密布摄像头， 但我推测大部分是假的用来吓人的。 应该是有记录的监控录像， 但
多半是距离比较远，角度也不太好， 看不太清楚的录像。 我投诉的收银员可能偷藏小
收据， 而偷收据的动作都很小， 是手指手腕的轻微动作， 除非用录像机在一两米外
对着照， 否则很难看的清。
如果按抓住这个收银员做弊处理， 要处分或开除， 证据就要特别明显， 如果收银员
认为冤枉要打官司， 证据必须很明显能够用来用在法庭上。 小偷小摸， 即使是真的
， 也要疑罪从无， 不能通过怀疑或推理定罪， 而超市显然不会有近距离很清晰的录
像证明收银员偷收据， 只有很远的， 看不太清的录像。
收银员的小偷小摸行为本来就是很常见的， 超市应该是不愿意在这事上做文章， 即使
已经知道他经常偷窃并且经理很想炒掉他， 要找好用的借口开除他也不容易。所以我
这个投诉， 对超市来说， 最简便的处理方法就是说查无实据， 不承认。
我说那张＄７。１５的收据可能是我的， 实际上它也很可能不是我的， 当时已经上午
十一点了， 之前很可能有其它卖瓶子的人在这个收银员处兑换过现金， 至于客服女员
说约十张收据里只有一张＄７。１５的不是我的， 其余的是我的， 也可能她说错了，
其余的小收据中，也有一两张也不是我的， 这样就可以解释在我之前或之后还有另一
个顾客来兑换过收据。 收银员如果偷了我的收据， 一般应该藏一段时间之后再用，
而不是在我离开之后立即就用。 所以那张＄７。１５的收据倒是比较可能不是我的。
总的来说， 超市很容易根据我的投诉调查， 因为收银台处有录像， 收银机有电脑记
录， 而且回收瓶子的房间里也有录像， 如果想查的话， 看一下回放的录像， 就能知
道发生了什么， 从录像里能看到我在每一台机器卖了多少个瓶子， 共取了多少张收据
， 以及我走到收银台处， 收银机有记录给我支付了多少现金， 如果我当天投诉时客
服女员调阅的那十几张收据还在， 就更清楚了。 也许是收银员偷窃， 也许是我不慎
碰巧弄丢了那张面额最大的收据， 但事情的原委是很容易查清楚的。 但即使是收银员
偷窃， 超市一般也不会按偷窃处理， 因为那样会很复杂， 与其承认收银员偷窃， 不
如赖掉不承认。
大超市的好处是我可以投诉， 虽然投诉估计不会成功， 但存在一种轻微的可能性，
在查无实据的情况下， 超市也许有个基金能给我张购物优惠券之类的补偿给我几元安
慰一下。 | m*********o
发帖数: 7545 | | q*******n
发帖数: 20306 | 7 这还没意义啊？ 被宰就认栽啊？ 我之前已经被宰过无数次， 这次是碰到大店第一次
投诉， 其它小店没法投诉， 不能去砸店， 也不能去市法院告， 就只能认倒霉。美国
店员偷窃嚣张得很，原因之一就是投诉的人太少了。 当然， 人家偷窃的方法都很灵巧
， 一般的美国人是傻冒， 被宰了也意识不到。
【在 m*********o 的大作中提到】
: 你干点有意义的事行不
| e**********e
发帖数: 999 | 8 Is it too hard for you to find a dishwasher job? Let me know where you are
in Syracuse, I will make some calls. | S*******s
发帖数: 13043 | |
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