s*******l
发帖数: 8210 | 1 August 29, 2011 9:56 PM EDT
HP's fire sale on the TouchPad tablet computer has exhausted inventories for
good in Canada , while the U.S. is still waiting for the next shipments,
but the company said on Monday consumers shouldn't hold their breaths.
An HP spokesperson said on Monday that there should be no expectation for
more TouchPads, at least today.
"Don't rush," said Mark Budgell, "no availability today". Budgell also
posted up a note in his official HP blog answering various questions with
regards to the sale and inventories.
The follow is the full text:
Q: When is HP getting more HP TouchPads? One week, two weeks, a month?
We will have more information available in the next few days about whether
or not more will be available and if so, what the details will be about the
situation.
Q: Will the notification/alert emails go out all at once so everyone has a
fair shot?
All emails to those who signed up will be sent at the same time.
Q: What about retailers? Some retailers won't price match or drop their
price to $99.
Each retailer will manage their own policy and process regarding pricing and
price matching. Please contact the local retailer of your choice to see
what their current position is.
Q: Please limit stock to 1 per person: some people are getting 20 and then
selling them on craigslist and eBay for a major profit.
If more inventory is available in the future, there will be an order limit.
Q: What if you already own a TouchPad but want to get $99 pricing?
Please contact the retailer or the specific HP store where you originally
purchased for their policy on this question.
Q: What about other regions, such as hp.ca, etc.?
At this time, other regions have limited to no inventory available. Please
check with your chosen retailer or your local hp.com web site for more
information.
Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or
accessories?
Limited inventory remains on TouchPad and smartphone accessories. Please
visit HP Home & Home Office or your chosen retailer for current availability
as this situation is changing rapidly.
Online orders from HP Home & Home Office & Small Business stores...
Q: What does 'your order has been captured' mean?
If you received this message when placing an order, it means the order
itself was captured. Because of the fast pace of orders being received,
that order may not have been fulfilled once processed. If it was not you
should have received a cancelation notice.
Q: The website had issues, so I couldn't place an order. Can I still order
a TouchPad?
More information will be available in the next few days about whether HP's
Home & Home Office Store will have more units available in the future or not
. HP's Small and Medium Business team has sold out of HP TouchPads.
Q: I ordered from the HP SMB Store during the promotion but the discounted
price was not reflected in my cart/order confirmation page/invoice. Is HP
honoring the discount price?
Yes, some of our SMB customers may have experienced a pricing error while
purchasing on August 20th and 21st. We are in the process of ensuring every
order is honored at the discounted price. Most orders are being manually
updated to reflect accurate pricing, prior to invoicing being sent. However
, for those orders that have already shipped and invoiced, a credit will be
applied for the difference and a revised invoice sent.
Q: Does my TouchPad order qualify for free shipping?
No other discounts or promotions can be applied to the TouchPad promotion.
However, because a Free Shipping offer was on the website for a portion of
the promotional period and some customers received Free Shipping as a result
, we are waiving ground shipping charges for all customers who ordered the
TouchPad after the reduced promotional pricing was announced on Saturday
August 20. Ground shipping charges are being manually removed from all
orders that had ground shipping. However, for those orders that have
already shipped and invoiced, a credit will be applied for the standard
ground freight charges and a revised invoice sent.
Regretfully, expedited shipping is not available on the TouchPad promotion
orders. If you requested and were charged for expedited shipping, you will
receive a credit for those charges. If your order has already shipped and
invoiced, a credit will be applied and a revised invoice sent.
Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?
No other discounts or promotions can be applied with the TouchPad promotion.
Q: What if your order status says approved but you haven't received an email
yet?
You should have received either an email confirming your order, or an email
canceling your order if we were unable to fulfill it. If you received no
follow-up emails after placing your order online, please contact us at www.
hpdirect.com/shop/liveassistance
Q: I placed my order online with HP's Home & Home Office Store. How can I
check the status of my order from HP?
For Home & Home Office customers you can check your order status here. Once
you follow the steps to either enter order number and phone number or sign
into the site, you will be shown your order status:
If it shows Shipped, then your order has already shipped.
If it shows Item being processed, then your order is in queue to be shipped
and all shipments should be complete by Wednesday August 24, 2011.
If it shows Order Pending, then your order is in review and we ask you to
please check your order status again the next business day.
For all other order statuses, please contact our call center at 1-888-476-
3988.
Q: I placed my order online with HP's SMB Store. How do I confirm that it
was received?
For orders placed after 4am CT on Monday 22nd August, US SMB had already
sold out of HP TouchPad. We are unable to fulfill these orders and they have
been cancelled. If you saw a reserve hold for the amount of your order on
your credit card, no actual charges have been made and this reserve hold
will be released now that the order has been cancelled.
If you placed an order prior to 4am CT Monday, August 22, we are working
through the large volume of orders, verifying payment details and seeking to
source inventory for fulfillment. This process is taking longer than first
anticipated. At this time, we cannot guarantee supply to all these orders
but are working to supply as many orders as possible. If you saw a reserve
hold for the amount of your order on your credit card and your order cannot
be fulfilled, no actual charges have been made, and this reserve hold will
be released if the order is cancelled.
You can check your order status here. If your order is not recognized,
please check your order status again the next business day. When inventory
has been allocated the status will change to "shipped." Please note that
planned ship and delivery dates on the order status page are not accurate
for TouchPad orders. You can only be certain that we have identified a unit
to fulfill your order once the order status shows a shipment tracking number.
Q: Why was my order canceled from HP Home & Home Office Store?
Because of the fast pace of order volume over the weekend, some customers
placed orders which we were unable to fulfill. Those customers received
cancelation emails informing them that we were unable to fulfill their order
and that their credit would appear on their bank statements within 3-5
business days. If you have not received an email notification and are still
uncertain, please visit www.hpdirect.com/shop/liveassistance for more
details.
Q: Why was my order canceled from HP Small & Medium Business Store?
If you placed an order for a HP TouchPad on Monday, August 22nd - Wednesday,
August 24th this was after a Sold Out message was posted on our webstore.
All of these orders are being cancelled. If you saw a reserve hold for the
amount of your order on your credit card, no actual charges have been made
and this reserve hold will be released as soon as the order is canceled.
There are several reasons that your order would have been canceled if you
placed it on Saturday, August 20th or Sunday, August 21st, such as a
duplicate order found or billing issues on the account. If you believe your
order was canceled in error, please contact an HP Customer Service
Representative at 1-866-625-0242 (Dial option #3) or via Email Customer
Service option who will be happy to assist you. Please be aware that we are
experiencing significant call volumes with extended wait times, so we ask
for your patience.
Q: Can I return my HP TouchPad?
No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not
eligible for a return.
If you are having technical difficulties with your product or it was damaged
during deliver, please contact HP Technical Support at 1-800-474-6836.
Q: What is the process for withdrawing my cancel request?
Unfortunately, if you requested to have your TouchPad order canceled, it is
already in process and cannot be stopped. We are not able to reprocess the
order due to lack of TouchPad inventory.
————————————————————————————
http://www.ibtimes.com/articles/205685/20110829/hp-touchpad-99- | m****o
发帖数: 4921 | | a******n
发帖数: 5925 | | s*******l
发帖数: 8210 | 4 [摘要]:
1. 不要急；
2. 等我的；
3. 听我的；
4. 看我的；
| l*******o
发帖数: 5673 | 5 哈哈 其实都是废话 什么也没说
【在 s*******l 的大作中提到】
: [摘要]:
: 1. 不要急；
: 2. 等我的；
: 3. 听我的；
: 4. 看我的；
:
| B*****g
发帖数: 34098 | 6 就是
你的orader如果已经寄了，那就是寄了
你的orader如果已经取消，那就是取消
其它，你就等吧，可能寄，也可能取消，check status online没屁用
【在 l*******o 的大作中提到】
: 哈哈 其实都是废话 什么也没说
| s*******l
发帖数: 8210 | 7 也不是没有说。it其实说明的意思是美国以外的没有戏了；而没有说明的意思是美国还
有多少库存现在不好说，今天没有结果但最近会有结果。
当然，如果还有库存，只能在它的网上卖了，到时为了保证公平，会给大家同时发
email.
【在 l*******o 的大作中提到】
: 哈哈 其实都是废话 什么也没说
| M***s
发帖数: 192 | | B*****g
发帖数: 34098 | 9 咱smb的订单还没解决，还卖个啥？
【在 s*******l 的大作中提到】
: 也不是没有说。it其实说明的意思是美国以外的没有戏了；而没有说明的意思是美国还
: 有多少库存现在不好说，今天没有结果但最近会有结果。
: 当然，如果还有库存，只能在它的网上卖了，到时为了保证公平，会给大家同时发
: email.
| B*****g
发帖数: 34098 | 10 其他，hoho
【在 M***s 的大作中提到】
: 那又cancel 又confirm的呢？
| f**k
发帖数: 2586 | 11 多半没有了
有货按他们的rule 是先fulfill smb那些还pending的
然后，基本没有了，就算有也是核武器的
【在 s*******l 的大作中提到】
: 也不是没有说。it其实说明的意思是美国以外的没有戏了；而没有说明的意思是美国还
: 有多少库存现在不好说，今天没有结果但最近会有结果。
: 当然，如果还有库存，只能在它的网上卖了，到时为了保证公平，会给大家同时发
: email.
| c***t
发帖数: 1021 | | s*******l
发帖数: 8210 | 13 smb的订单it说得很明白，他们在reveiw， 一些可能qualified，一些不行。至于
reveiw的standard是啥，it更本没有说。当然，估计大量的reseller的order要被取消。
当然，等这周把所有order处理完后，剩下的inventory他们自己就再卖了。所以，听话
听音，现在看来有戏，因为他们说了，到时会按他们database中的email地址通知大家。
接下来，估计it的注册用户会打着滚增加。 好一个狡猾狡猾的hp！
【在 B*****g 的大作中提到】
: 咱smb的订单还没解决，还卖个啥？
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