j*****g
发帖数: 7513 | 1 刚才查tracking，out for delivery。地址是外州。和客服聊，居然说他们只能等东西
运回再退钱我。我说我要这个东西，回答你重新下单，更换地址。我说我的地址没有错
，你们送错地方了。要是万一不退回，难道我还承担这个损失？
我说不是我的错，我不想重新下单，也不想再等两三天。客服开始说给replacement.
贴一段
Amazon:I'm sorry, your order has already been shipped, so it's too late to
change the address.
If the package can't be delivered, it will be returned to us by the carrier.
When we receive the returned package, we'll issue you a full refund.
Amazon:What you can do is go ahead and re-order the item and change the
address to where you want it to be delivered to?
Amazon:I am really sorry for the inconvenience caused by us, but I am going
to process a replacement for you.
Amazon:I have research your order and I am seeing that it will be delivered
to you by November 19, 2013 12:00 AM. If you do not receive the item by this
date you will be entitled to a replacement, but at this moment the item has
been shipped to you.
Amazon:I am sorry that your item was not deliver to you today,but it is
still possible for you to receive the item by 8:00pm.
......
Amazon CS really sucks! | J********3
发帖数: 2147 | 2 一个半月前BonTon有50off100的时候下单买了一堆东西,等了三周都没有收到,一查
tracking居然送到夏威夷去了,百思不得其解,和客服谈心半天越谈越糊涂,最后自己发
现zip一个数字5写成6.东西都out of stock了,replacement没戏但是又很想要那些东西
,agent让等3周,她request USPS把包裹退回仓库再给ship给我.下周一再确认包裹是否
找到--那个折腾呀... | l******t
发帖数: 12659 | 3 做事要细心...
【在 J********3 的大作中提到】
: 一个半月前BonTon有50off100的时候下单买了一堆东西,等了三周都没有收到,一查
: tracking居然送到夏威夷去了,百思不得其解,和客服谈心半天越谈越糊涂,最后自己发
: 现zip一个数字5写成6.东西都out of stock了,replacement没戏但是又很想要那些东西
: ,agent让等3周,她request USPS把包裹退回仓库再给ship给我.下周一再确认包裹是否
: 找到--那个折腾呀...
| j*****g
发帖数: 7513 | | r*****o
发帖数: 334 | 5 Amazon 的客服已经算是很好的了~
他ㄧ定会退钱给你所以你不用怕可以重新下单
另外既然是 Amazon 出错你可以下单後直接和他要求不和你多收费改成 1 day
shipping
这样你东西也会早点收到. |
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