给朋友一个brand new netbook作为圣诞礼物，但是他打开后不work。请教高手，是什
么原因，怎么处理？
下面是故障描述：
WHEN YOU TURN ON THE COMPUTER THE START UP SCREEN IS FROZEN AND YOU CANNOT
DO ANYTHING. IT'S LIKE ALL THE ENTIRE SYSYEM IS FROZEN WE HAVE TRIED TURNING
ON AND OFF SEVERAL TIMES ITS LIKE IT WONT BOOT, IT WON'T TO ANYTHING BUT A
SCREEN THAT WON'T DO ANYTHING
