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f********t
发帖数: 6999 | 1 walmart.com这几年被老印占领了，从高层到底层乌漾无恙的招进去。
【 以下文字转载自 shopping 讨论区 】
发信人: lionphone (It\'s good!), 信区: shopping
标 题: 邪恶的沃尔玛网购
发信站: BBS 未名空间站 (Fri Sep 28 18:41:53 2012, 美东)
我刚搬到一个新的城市，于是在walmart网站上买过不少家具之类的东西。查账的时候
，突然发现walmart帐号里有两单iTune e-giftcard 的order, 不是我下的。一单被
walmart cancel掉，第二单成功，而且居然发了e-gift card到我的电子邮箱里！
我跟信用卡公司申诉，今天收到结果说，walmart提供了购买信息，以及已经把e-gift
card发到了我电子邮箱的记录。也就是说没有帮我argue成功。然后我又从order买单那
个地方发信给walmart，结果walmart推皮球，如所附。
难道这哑巴亏就这么吃定了？好恶心的walmart网购经历。不是在乎那$25，而是这个过
程好让人恶心。网购无数，居然被walmart给涮了一把。而且，我现在无论如何在
walmart上下单，都被walmart cancel掉。
*******************
Hi xxx,
Thank you for contacting Walmart.com regarding you needing to have the
refund processed for the charge of $25.00 that you did not issue.
xxx, we apologize for the inconvenience. Unfortunately, at this point, you
will need to dispute the charges with your financial provider, as we are
uanble to process the refund for the order.
If you have additional questions, please reply to this email, or call us xxx
at 1-800-966-6546.
Sincerely,
Walmart.com Customer Care
Original Message Follows
-------------------------
09/28/2012 03:59 PM from you:
Is it so difficult for WalMart to cancel an order and make refund for a $25
order?
Sent from my Windows Phone
----------------------------------------------------------------------------
----
From: Walmart Resolutions
Sent: 9/28/2012 4:02 PM
To: x*[email protected]
Subject: I want to cancel my order [Incident: 120928-005218]
-------------------------
09/28/2012 03:02 PM from Walmart Resolutions:
Hi xxx,
Thank you for contacting Walmart.com regarding unauthorized charges on your
account. We apologize for any inconvenience this may have caused you.
Walmart.com will release information to law enforcement on behalf of
requesting customers once we are provided with the following documentation:
A copy of a police report on police letterhead evidencing the claim of fraud
by the victim of identity theft
A declaration from the victim certifying the accuracy of the police report
and authorizing Walmart.com to release information to the law enforcement
department identified in that report
The completed documents can be faxed to 1-479-204-0074. Once the fax is
received, our billing department will work with your local authorities to
provide the requested information as quickly as possible.
xxx, if we have not fully answered your question or you have additional
questions, please reply to this email.
Sincerely,
Walmart.com Customer Care
-------------------------
09/28/2012 02:13 PM from you:
Dear Sir/Madam,
Thank you for your reply.
I contacted DiscoverCard for unauthorized purchase to my Discover Card. I
got reply from DiscoverCard today. It states that Walmart insisted that the
purchase is valid.
The difficult thing is that this is an online purchase, and emailed order.
The e-gift card was sent to my email box. So it may not be appropriate to
direct to “Identity Theft”, that said, it could be more likely that a
purchase made by mistake by Walmart staff or internet.
I don’t have an iPhone. I don’t have any reason to make such an order of i
-Tune egift card. What’s the meaning for me?
I didn’t find any place in my Walmart account to cancel this order.
Thank you.
xxx
From: Walmart Resolutions
Sent: Friday, September 28, 2012 2:56 PM
To: x*[email protected]
Subject: I want to cancel my order [Incident: 120928-005218]
-------------------------
09/28/2012 01:56 PM from Walmart Resolutions:
Hi xxx,
Thank you for contacting Walmart.com regarding an unauthorized charged made
on your account. We sincerely apologize for any inconveniences you may have
endured.
We have escalated your information to our billling department and we are
monitoring your account. Please contact your credit card company to dispute
the charges and inform them of the unauthorized use.
If you wish to obtain further details about an order, please go to www.
walmartstores.com/privacysecurity/ follow the instructions under the "
Identity Theft" section and fill out the affidavit.
The completed documents can be faxed to 1-479-204-0074. Once the fax is
received, our billing department will send all the information requested to
you.
xxx, if we have not fully answered your question or you have additional
questions, please reply to this email.
Sincerely,
Walmart.com Customer Care
-------------------------
09/28/2012 01:14 PM from you:
I didn't make this order. Please correct this stupid mistake made by walmart
or internet, and make refund to me!!!!
[---001:003252:57410---]
************ | f********t
发帖数: 6999 | 2 发信人: hatemaths (i7/16G/256SSD new MBP), 信区: shopping
标 题: Re: 邪恶的沃尔玛网购
发信站: BBS 未名空间站 (Fri Sep 28 22:17:23 2012, 美东)
我遇到了更奇葩的事情
我的沃尔玛账号里面突然多了两笔交易买的家用电器, 但是用的不是我的卡, 当然也不
是我的地址...
我给沃尔玛发信说了这个事情之后, 沃尔玛居然发信给我说给refund了...
过了两天发现那俩单都变成returned了...
然后发现自己的walmart account上有个别人的信用卡...
我觉得是walmart的系统发疯了 | f********t
发帖数: 6999 | 3 发信人: Shnano (Shnano), 信区: shopping
标 题: Re: 邪恶的沃尔玛网购
发信站: BBS 未名空间站 (Fri Sep 28 23:57:55 2012, 美东)
上周六（9-22-2012）发生相似的情况。。中午在外面吃饭，忽然在iphone上收到
walmart.com的order confirmation。order的是xbox的3-month membership e-
delivery $24.99。几分钟后，e-code送到我的信箱。
刚看到还以为是scam email， 查了信用卡，看到从walmart.com的$24.99的pending
charge。回家后，查walmart帐户，看到这项order。非常奇怪。当时想，怎么会有人同
时hack我的帐户，而且有我的credit card的security code??? --也就是说进了我的帐
户用了我的信用卡（存在里面）---更奇怪的是e-code送到我的信箱。。。。一头雾水
，那人想干什么？。。google里一下类似情况，好像walmart根本无需security code就
可以put order，这样就有点了解：只要别人进入你的帐户，而且你有存过信用卡信息
，别人无需你的信用卡security code即可购物。
给walmart打电话，告诉不是我买的，接线员答应cancel order，这是上周六的事，到
现在为止order还在帐户，显示email sent。。。没有cancel的迹象。。。very
disappointed。
----walmart真是太滥了。居然没有提供任何电话号码，联系方式只有online chat和
email。我还得google才找到客服电话。。。。到目前为止没有看到他们任何帮助的迹
象，因为order显然没有取消。。。。
当天打电话给信用卡公司，信用卡注销，给寄了新卡。那项charge也不再我的信用卡帐
户中了，不过，估计经过一番dispute，我还会得到跟楼主一样的结果。。。。因为那
个code确实寄到我的email box。
对walmart。com购物真是很失望。以后不会再从那里购物。 | f********t
发帖数: 6999 | 4 发信人: liywliyw (liywliyw), 信区: shopping
标 题: Re: 邪恶的沃尔玛网购
发信站: BBS 未名空间站 (Sat Sep 29 08:19:03 2012, 美东)
这个所谓WalmartLabs本来就是个阿三公司，前年被Walmart收购，里面的人清一色的阿
三，我曾经去面试一次，WalmartLabs 听名字不错，里面没有见到一个白人或者中国人
。 | f********t
发帖数: 6999 | | n******r
发帖数: 869 | | a**y
发帖数: 335 | 7 至少有两个中国人。哈哈..
【在 f********t 的大作中提到】
: 发信人: liywliyw (liywliyw), 信区: shopping
: 标 题: Re: 邪恶的沃尔玛网购
: 发信站: BBS 未名空间站 (Sat Sep 29 08:19:03 2012, 美东)
: 这个所谓WalmartLabs本来就是个阿三公司，前年被Walmart收购，里面的人清一色的阿
: 三，我曾经去面试一次，WalmartLabs 听名字不错，里面没有见到一个白人或者中国人
: 。
| b****x
发帖数: 10 | 8 Orz
★ Sent from iPhone App: iReader Mitbbs Lite 7.56 | j****n
发帖数: 4358 | 9 人家有这个本事
gift
【在 f********t 的大作中提到】
: walmart.com这几年被老印占领了，从高层到底层乌漾无恙的招进去。
: 【 以下文字转载自 shopping 讨论区 】
: 发信人: lionphone (It\'s good!), 信区: shopping
: 标 题: 邪恶的沃尔玛网购
: 发信站: BBS 未名空间站 (Fri Sep 28 18:41:53 2012, 美东)
: 我刚搬到一个新的城市，于是在walmart网站上买过不少家具之类的东西。查账的时候
: ，突然发现walmart帐号里有两单iTune e-giftcard 的order, 不是我下的。一单被
: walmart cancel掉，第二单成功，而且居然发了e-gift card到我的电子邮箱里！
: 我跟信用卡公司申诉，今天收到结果说，walmart提供了购买信息，以及已经把e-gift
: card发到了我电子邮箱的记录。也就是说没有帮我argue成功。然后我又从order买单那
| i**p
发帖数: 940 | 10 walmartlab 和walmart.com基本上就是两拨人。
【在 n******r 的大作中提到】
: 好像有个中国同事跳槽去那里了。不知现在怎样。
| f********t
发帖数: 6999 | 11 两拨老印
【在 i**p 的大作中提到】
: walmartlab 和walmart.com基本上就是两拨人。
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