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发帖数: 17 | 1 This position is responsible for providing call volume forecasting to
critical marketing lines of business including Balance Transfer, Reissue,
Usage and etc. The candidate will be responsible for evaluating existing
models as well as creating new ones in those areas. There will also be a
heavy emphasis on providing analytics support to the work force management
team to help drive key business decisions.
New products and services are continually introduced and this position is
also required to own the forecasting model design, set-up, simulation,
validation, testing, implementation and on-going workflow functionality for
new products and services.
The Brand Promise offered by Discover Financial Services to its 50 million +
customer base is driven by the accuracy of the forecasting models. The job
requires complex analysis using tools such as SAS, Excel, IEX, SQL etc., to
ensure that the forecast variance is kept within manageable limits. The job
also entails regular meetings and communications with business partners in
various areas of Card Member Services and Marketing to ensure that business
initiatives are built into the forecasting models.
The ideal candidate possesses strong mathematical and analytical skills,
verbal communication skills and strong written business documentation skills.
Essential Functions:
1. Create algorithms and models, including but not limited to ARIMA, linear
regression and other complex statistical methods, to forecast call volumes
for inputting into IEX Total View. Meet call forecasting requirements with
thirty-minute interval level accountability.
2. Build and maintain relationships with all areas impacting call volume
such as marketing, security, Discover Products, and Discover Bank. Adjust
forecasts accordingly for new initiatives and assumptions.
3. Complete ad-hoc analysis to understand call trending, forecast variance
at different levels
4. Serve as an ongoing resource for the long term forecasting model that was
created by this position to assist in strategic planning
processes.
Here is the link for this position
https://careers.peopleclick.com/careerscp/client_discover/external/gateway.
do?functionName=viewFromLink&source=Indeed.com&jobPostID=52681&locale=en-us&
source=Indeed.com&sourceType=PREMIUM_POST_SITE |
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