p**f
发帖数: 3549 | 1 71.88 +1.00 (1.41%)
这狗屁股市不垮没天理。 | n**s
发帖数: 987 | | s********7
发帖数: 1280 | 3 As he monitored social media sites like Facebook and Twitter to see how the
public was responding to the video of a passenger being dragged, Swan said:
"You see very negative reactions, lots of negative tweets about the brand.
But the thing to remember is on airlines' [stock] it almost never matters."
Unless it's a real safety issue that blows up — like when the roof tore off
a Southwest Airlines plane in 2011 — most companies don't see changes in
consumer purchasing behavior based on these types of events, Swan told CNBC.
And that's what Wall Street is concerned about — ticket sales and seats
filled.
At the end of the day, bad brand image or not, many people are going to
continue to buy their airline tickets based on metrics like the lowest price
or the best arrival time, social media expert Swan said. It's not like
Chipotle, for example, which has to fight to win back customers after its E.
coli fiasco.
"Tomorrow we'll be talking about something else," Swan laughed. | s********7
发帖数: 1280 | 4 source :
http://www.cnbc.com/2017/04/10/united-is-being-immature-former-continental-ceo-gordon-bethune-says.html
简要说 他认为顾客不会在意
也就是这种态度导致他们认为 乘客贱的很，可以他们为所欲为，而且逍遥法外
the
off
CNBC.
【在 s********7 的大作中提到】
: As he monitored social media sites like Facebook and Twitter to see how the
: public was responding to the video of a passenger being dragged, Swan said:
: "You see very negative reactions, lots of negative tweets about the brand.
: But the thing to remember is on airlines' [stock] it almost never matters."
: Unless it's a real safety issue that blows up — like when the roof tore off
: a Southwest Airlines plane in 2011 — most companies don't see changes in
: consumer purchasing behavior based on these types of events, Swan told CNBC.
: And that's what Wall Street is concerned about — ticket sales and seats
: filled.
: At the end of the day, bad brand image or not, many people are going to
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