p***y
发帖数: 18037 | 1 揪感心！联航延飞 载他见母最后一面
2013-03-08 01:31 中国时报 【刘屏╱华盛顿七日电】
航空公司的班机一向不等人，但是也有例外，尤其是旅客赶著见至亲最后一面时
。这样的刻意延误可能让航空公司获奖。
德瑞克（Kerry Drake）住在美国东岸旧金山，在联邦政府上班。这天一大早，
他的兄弟来电「母亲病危，速回」。他立刻登上最近一班飞机，准备经由休士顿转往德
州小城鲁波克（Lubbock）。转机时间只有四十分钟，但这是当天最后一班飞往鲁波克
的飞机，他别无选择，只能一试。
联合航空这班飞机从旧金山起飞时就迟了，令他格外心神不宁，担心赶不及见母
亲最后一面。一位空服员雷尔斯（Sofia Lares）看出他有心事，告诉他，「我们会尽
一切努力帮忙，也会为你多准备一些面纸擦眼泪」。另一位空服员钟兰（Lan Chung）
要了德瑞克转机的班机号码，转告机长。班机赶回了一些时间，但不够。降落休士顿时
，德瑞克看表，往鲁洛克班机应该已离站。
他还是决定试试看。当他跑到登机门时，远远看到登机门竟然还开著。门口有人
朝著他大喊∶「德瑞克先生吗？我们正等著你呢」。连登机证也不看，就让他进了登机
口。
抵达鲁波克，德瑞克发现托运的行李也到了，这就更令人惊奇了。后来他获悉，
这是航空公司多位人员「同谋」的结果。
那天他见了母亲最后一面。他说，如果不是飞机刻意延误，他来不及和母亲道别
，他擦拭泪水的正是空服员为他特别准备的面纸。他要谢谢两架飞机机组人员，也要谢
谢地面工作人员，包括调度、搬运行李的人。他问了相关人等的姓名，向他们一一致谢
。至于联航，可能因此获颁特别服务奖。 | p***y
发帖数: 18037 | 2 United Airlines Holds Flight So Kerry Drake Could Say Goodbye To Dying
Mother
By Ashley Davis, Thu, March 07, 2013
Though airlines are usually known for being quite unaccommodating to their
passenger’s schedules, one airline went above and beyond to make sure one
man could make it to say goodbye to his mother before she passed away.
United saw Kerry Drake on January 24 in tears as he thought about the
possibility of not making it to his mother in time.
He was flying from San Francisco and his flight was late arriving to its
connecting point. His next flight was the last flight of the day going to
Lubbock, Texas, so if he missed it, he would risk not seeing his mother for
the last time.
“I knew this itinerary was a risk because the stopover in Houston was only
about 40 minutes, and my connecting flight was the last flight to Lubbock
that day,” Drake said. “But I needed to get there as soon as possible, so
I took the risk.”
His United flight 667 was delayed half an hour taking off.
Flight attendant Sofia Lares noticed Drake crying and brought him extra
napkins, promising to help him however she could.
Lan Chung, another flight attendant, asked him what his flight number was
from Houston to Lubbock. He then told the captain who was trying to make up
for lost time in the air in an attempt to help Drake arrive on time.
Unfortunately, his flight landed in Houston just as his second flight was
set to leave the gate. He then lost all hope in making it to his mother’s
bedside that day.
“As I was running up to the gate, the gate agent saw me coming and shouted,
‘Mr. Drake? We’ve been expecting you,’” he said. “That’s when I knew
they had conspired to help me. She waved me onto the plane without looking
at my boarding pass.”
United delayed that flight by 15 to 20 minutes just so Drake could get on.
Because of this thoughtfulness, he was able to make it to Lubbock as
scheduled along with his bags.
And it’s lucky he made it on time, because if he had missed that flight, he
would not have said goodbye to her.
“Had I missed my flight to Lubbock, I would not have been able to tell my
mom goodbye,” Drake said.
Drake sat by his mother throughout the night. She opened her eyes once and
recognized him, but then passed away on the morning of January 25.
“When she died, I realized I was wiping away my tears with the extra United
napkins that Sofia had given me the day before,” he said.
When he finally got himself together, he realized how much effort United put
into making sure he arrived on time.
“I was overcome with emotion.”
He wrote out all of his emotions in a letter to United Airlines when he got
home, so management would know that the flight attendants, pilots and
baggage handlers did everything they could to help him.
“Our employees really worked together that day to help this customer,”
spokeswoman Megan McCarthy said.
CNN | p***y
发帖数: 18037 | |
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