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发帖数: 4762 | 1 这CEO的感染力还欠缺呀。。
Dear Carnival Past Guest,
We realize many of you have been following last week's events on the
Carnival Triumph and I wanted to take this opportunity to provide you with
some information. Additionally, I wanted to thank many of you who have taken
the time to write to me personally to express your support.
Let me begin by saying that all of us at Carnival deeply regret the hardship
our guests had to face during their days on board the ship. Our number one
concern was to ensure the safety and welfare of our guests and crew and to
get them home as soon as possible. Our shipboard and shore side teams worked
tirelessly to take care of them and minimize their discomfort and
inconvenience. We also focused on making sure their loved ones had a direct
link to our Family Support Center where they could obtain round the clock
information on their family and friends on board.
Now that all the guests are safely home, our efforts are firmly focused on
the ongoing investigation into the root cause of the fire and what measures
we can take to ensure this does not happen again. These efforts are taking
place in collaboration with the U.S. Coast Guard, the National
Transportation Safety Board, the Bahamian Flag Authority and other
independent parties. We know, however, that preliminary investigations
indicate the cause of the fire was the result of a leak in the fuel return
line for the number 6 diesel generator.
The safety and security of our guests remains of the utmost importance to
all of us here at Carnival. All our ships are safe and secure. All of them
meet, and in many areas exceed, all regulatory standards. I promise we will
continue to investigate in order to understand what took place and to learn
what steps we can take to improve going forward.
During the past week, so many of you have written letters, emailed, posted
on Facebook or tweeted to show your support for all of us here at Carnival
during this difficult time. Your thoughtful comments and words of support
are so greatly appreciated. Thank you. It has really meant a lot to us.
We know you can choose from a vast variety of vacation options and that you
expect a fantastic vacation from us. We are very sorry that this time we did
not deliver. I want to personally acknowledge how much we appreciate and
value that you have chosen to spend your vacation time with us at Carnival
in the past. We hope you will continue to do so in the future and are
committed to doing everything we can to provide you with a fun and memorable
vacation experience.
Thank you again for your support.
Sincerely, |
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