c****2
发帖数: 126 | 1 Successful performers create a feeling of special and individual concern
among their customers. Please tell me about a memorable time when you were
able to create this feeling in one of your customers. When did this story
take place? On which job? What did you do to create the feeling of concern
in this instance? Did anyone comment on your actions? What was said? By whom
? How often have you created this type of concern in the past four months? | f*****g
发帖数: 15860 | 2 are you interviewing for a customer service or salesman job? hehe.
i would say something like:
1) first, for me, it's not just ONE memorable time, as i do this on a
routine basis.
2) for exmaple, i always try my best to remember someone's name at our first
meeting, if i don't know how to pronounce it, i'll ask them to correct me a
few times. like i have a customer called Zhang San from YYY company. Zhang
is a popular chinese name but hard to pronounce. well, i could have taken
the easy route and
【在 c****2 的大作中提到】
: Successful performers create a feeling of special and individual concern
: among their customers. Please tell me about a memorable time when you were
: able to create this feeling in one of your customers. When did this story
: take place? On which job? What did you do to create the feeling of concern
: in this instance? Did anyone comment on your actions? What was said? By whom
: ? How often have you created this type of concern in the past four months?
| c****2
发帖数: 126 | 3 Hi, Fryking,
thank you very much for your kind suggestions. Actually, this is a R&D
position and HR gave me some interview questions for preparation. This one
is a little bit confusing for me. I have never experience on salesman or
customer service.
first
a
Zhang
【在 f*****g 的大作中提到】
: are you interviewing for a customer service or salesman job? hehe.
: i would say something like:
: 1) first, for me, it's not just ONE memorable time, as i do this on a
: routine basis.
: 2) for exmaple, i always try my best to remember someone's name at our first
: meeting, if i don't know how to pronounce it, i'll ask them to correct me a
: few times. like i have a customer called Zhang San from YYY company. Zhang
: is a popular chinese name but hard to pronounce. well, i could have taken
: the easy route and
| f*****g
发帖数: 15860 | 4 well, actually a better answer would be something like:
i never take anything for granted and always listen to my customers carefully
first. respect is step 1 in any relationship. for us, it's also a discovery
process, i ask them questions and help them to draw the picture of what they
need. like in XXX project, client A was not satisfied with their existing
software vendor but he couldn't tell what's wrong either. so it took us some
time to sit down with him, exploring what he liked and dislike
【在 c****2 的大作中提到】
: Hi, Fryking,
: thank you very much for your kind suggestions. Actually, this is a R&D
: position and HR gave me some interview questions for preparation. This one
: is a little bit confusing for me. I have never experience on salesman or
: customer service.
:
: first
: a
: Zhang
| c****2
发帖数: 126 | 5 Thank you so so much!!!
carefully
discovery
they
some
him
better.
【在 f*****g 的大作中提到】
: well, actually a better answer would be something like:
: i never take anything for granted and always listen to my customers carefully
: first. respect is step 1 in any relationship. for us, it's also a discovery
: process, i ask them questions and help them to draw the picture of what they
: need. like in XXX project, client A was not satisfied with their existing
: software vendor but he couldn't tell what's wrong either. so it took us some
: time to sit down with him, exploring what he liked and dislike
| s**********j
发帖数: 329 | 6 Another example would be:
a customer says he wants product A. but by communication and trying to
understand his situation and requirements, you recommened product B for him,
which proves to be a better fit for his requirement and saves cost or "
total cost of ownership" (google it if you are not familiar with this
concept). | s**********j
发帖数: 329 | 7 嗯？ 好像类似的例子已经被“油炸大王”说过了吗，呵呵 |
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