w****k
发帖数: 6244 | 1 ATT的billing总是让人很烦，常出错，每次打电话纠正都要和客服纠缠半个小时。
上个月妹妹在这里，把家里一条线的sim卡放到我送给她的iphone里，然后又取
出来，然后ATT就自动加上了3G的data plan。 大半个月前打过客服电话取消，
说是搞定了。今天bill出来，tmd还在那里。肚子里就气了。
611打过去，接通。对方报姓名。
我： Good morning, John. My name is xxx. I feel pretty pissed right now,
so I will be very angry next. Please forgive.
然后说了怎么回事，要求退款。对方想狡辩，说是你把sim卡放smartphone里。
我: Yes, I know what's the problem. However, I called you about two weeks
ago,
and another customer representative told me this problem was fixed. I don't
want to waste another fucking hour again.
对方开始敲键盘。好几分钟过去，还在敲键盘。
我：Hi John. Can you fix it for me? If you cannot, I am going to let your
manager
do it.
对方抱歉，然后开始说计划。上个月该退给你多少，这个月的已经开始了，看来也over
charge，我在看该用什么方法给你。
看他态度端正了。我开始软。
Hey, man. I apologize for my bad temper. Please understand that I am angry
about
ATT. There is nothing personal. Personally, I feel thankful for what you
are doing
for me.
对方继续敲键盘，然后和我说理解。 给我手机发了一条短信，确认退款数额正确。
最后退回来2个月的overcharge，另外给了一点 courtesy credit。 根据经验来看，这
个credit
不说f word是不会有的，手机短信确认也不会有。 | x*********n
发帖数: 28013 | 2 verizon is slightly better with more expensive plan.
My company is one of ATT's business customer, we had a huge bill every month
, but we are still small enough for ATT to ignore.
The huge bill I am talking about is not just several thousand dollars.... |
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