w*******y
发帖数: 60932 | 1 I hope this helps some people...
From my latest Sprint bill:
"Surcharge Changes
Due to tax changes, customers in the following states will see a small
increase in some Sprint Surcharges including, but not limited to, Gross
Receipt Charges: AZ, DC, HI, MO, NE, NM, NY, PA, SD, RI, VA & WA. For
details, see sprint.com/taxesandfees."
I have a family plan with 5 lines and varying contracts on them, but wanted
to cancel 2 of them for personal reasons (contracts set to expire 10/2012).
After noticing the above change on my latest bill, I decided to try and use
the "material change" clause in the contract to get out of paying the ETF. I
called and gave my version of the below script and was assured the lines
would be cancelled effective April 4th (the end of my billing cycle) and the
ETF would be waived.
sample script:
Hello. Im calling about my current contract with Sprint and the increase in
Sprint surcharges I read about in my [month, year] bill. The latest Terms &
Conditions contract I signed with Sprint was in [year], and under that
contract, it specifically states that as a Sprint customer, I have the right
to terminate my contract without paying an early termination fee in the
event that Sprint makes a material change to its agreement with me, and so
long as I notify Sprint of my desire to do so within 30 days of such a
change. This Sprint surcharge increase constitutes a material change to the
Terms & Conditions agreement I signed, and therefore, I would like to
exercise my right under the agreement to terminate my contract without any
early termination fee.
|
|
