x*****u
发帖数: 3419 | 1 http://consumerist.com/2010/12/are-amazons-kindle-covers-making-devices-freeze.html
Are Amazon's Kindle Covers Making Devices Freeze?
By Phil Villarreal on December 22, 2010 3:30 PM
(Amazon)
Marc says Amazon's Kindle covers cause the e-readers to freeze up, requiring
owners to reboot or return
them, only to see the problem recur with refurbished units.
Users on these forums echo Marc's problem.
He writes:
“
Amazon.com is selling record numbers of Kindle 3's this season. Amazon also
sells a proprietary cover for
the Kindle to protect it when it is carried, or used. But, there is a major
issue with the Kindle/Cover
combination that causes problems for users and renders the Kindle virtually
unusable.
When this cover is used with the Kindle, it causes the Kindle to freeze up
and/or reboot many times per day.
This requires the user to:
Call Kindle support, and/or perform a hard reboot of the Kindle every time
it freezes up
For the longest time, Amazon did not recognize the relationship between the
Kindle and the cover. Their
solution was to exchange each problem system for a refurbished Kindle unit.
But as soon as the
replacement Kindle was placed into the old cover, the problems would recur.
I am now on my third Kindle,
and some users have reported that they are now using their fourth Kindle.
When I first determined the relationship between the Kindle and the cover, I
informed Amazon of my
suspicions and they allowed me to return the cover for a full refund (even
though I had owned it for longer
than the allowed 30 day return period.) My Kindle has now been out of the
problem cover for six weeks and
I no longer have any problems with it.
But now Amazon does not appear to be offering easy refunds to newly affected
users (of which there are
many.) They are telling affected customers to stop using the covers and that
a software update will be sent
out that will solve the problems. No fix has yet been delivered to the
purchasers of the cover.
” |
|
