k**********g
发帖数: 244 | 1 今天收到卡，打电话过去
对方说是mistake
原本头2两年 membership fees waived, and 50k points offered.
但是现在变成 1 年 membership fee waived, and 10k points.
多少人得到了原先的rewards? | b********6
发帖数: 35437 | | b*******n
发帖数: 12321 | 3 发信人: ymmy (为了梦中的橄榄树), 信区: Money
标 题: Re: AMEX的卡收到了， 只有10K points
发信站: BBS 未名空间站 (Thu May 19 02:16:21 2011, 美东)
Update from Original Slick deal Post:
Ok, so I have some more interesting information about this whole ordeal and
what it means for us. American Express is definitely well aware that this
special offer has gone viral. I also confirmed that it was in fact only
meant to be targeted to a small group of people (recent Columbia Graduates).
It was also (supposedly) supposed to only be valid until 5/11 (two days
prior to the posting on SD). But as we all know, for some reason none of
that was ever mentioned in the T&C nor the application. It never stipulated
any target group, limitations or expiration.
Outside of maybe the first group of people who applied, everyone else was
defaulted to the 10k/1year promo. So when you receive your cards and/or call
to activate, that is what you will be told you have been given. But all is
not lost!
Obviously the impact to Amex is definitely substantial. God knows how many
people applied and got approved for a card. The matter is currently being
handled by the "Recovery Department". From what I understand, this is
basically the highest level group in the customer service area and reports
directly to executive management. They are actually higher in rank then the
"Executive Team". At this point, due to the scope of the situation, these
are the ONLY people who are going to be able to approve or disapprove the
application of the special promotion to our accounts. They have already
issued out an internal company memo, so every employee is well aware of what
's going on. There is NO POINT in arguing or asking for anything to the
people you speak with on the phone. They will not be able to help you until
the Recovery department makes it's ruling. And you will not be able to speak
with them directly.
The Recovery group is currently evaluating the situation to determine how to
proceed. I imagine their decision will greatly depend on the number of
people who took part in their offer. They are trying to figure out exactly
what happened, why it happened, how it happened, and what to do about it.
I personally feel that we are in a good positiion. First, the T&Cs support
us, and they would have to invalidate them in order to deny the promotion.
Something I doubt they would want to do (can you say class action lawsuit?).
Second, as it has been discussed before, American Express does pride itself
on superior customer service and putting customers first. Not honoring the
promotion, regardless of their original intent for it, would be contrary to
this policy. Third, when errors like this have occured in the past, Amex has
honored them.
So my advice to everyone is to be patient. It will take time for them to
make a decision, and there is nothing that can be done until that's made.
Cross your fingers and hope for the best. If in the end they decide in our
favor, great. If not, then we will have to cross that bridge if it comes to
it and decide how to proceed. I imagine the only way to get a negative
ruling reversed is with either an EECB, bad media exposure, or legal
recourse.
For now, we just need to sit back and wait... | k**********g
发帖数: 244 | 4 那我们的卡现在还激活码？
还是说，等有说法了，再激活
and
).
【在 b*******n 的大作中提到】
: 发信人: ymmy (为了梦中的橄榄树), 信区: Money
: 标 题: Re: AMEX的卡收到了， 只有10K points
: 发信站: BBS 未名空间站 (Thu May 19 02:16:21 2011, 美东)
: Update from Original Slick deal Post:
: Ok, so I have some more interesting information about this whole ordeal and
: what it means for us. American Express is definitely well aware that this
: special offer has gone viral. I also confirmed that it was in fact only
: meant to be targeted to a small group of people (recent Columbia Graduates).
: It was also (supposedly) supposed to only be valid until 5/11 (two days
: prior to the posting on SD). But as we all know, for some reason none of
| d*******o
发帖数: 5897 | 5 我也是收到卡，1 year 10k points，还没激活，等 | y****i
发帖数: 2194 | 6 hard都hard了 你不激活有个毛区别
【在 d*******o 的大作中提到】
: 我也是收到卡，1 year 10k points，还没激活，等
| c*****a
发帖数: 8464 | | d*****1
发帖数: 8618 | 8 me too
两个hard pull 才两万点 不会这么悲催吧
【在 c*****a 的大作中提到】
: 为啥我的还没有到呢》
| x*******1
发帖数: 4787 | 9 me ye kui le
【在 d*****1 的大作中提到】
: me too
: 两个hard pull 才两万点 不会这么悲催吧
| S****e
发帖数: 107 | 10 卡到了，只看到 1 年 membership fee waived。
从哪里能看到给多少点啊？ | m*****s
发帖数: 2227 | 11 wait another 1 week, and BBB | d*****1
发帖数: 8618 | 12 收到了 没提50K的事 迅速花完500 等 已经做好sb的打算了 | d*****1
发帖数: 8618 | 13 Btw 这卡有CL么？ 找了半天死活没找到 online account也没找到 土了 | b***n
发帖数: 9346 | 14 没cl，我去年搞ipad的时候买了一张，哗哗的刷，结果被amex给review了，然后给
我设了一个cl
【在 d*****1 的大作中提到】
: Btw 这卡有CL么？ 找了半天死活没找到 online account也没找到 土了
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