m**u
发帖数: 6452 | 1 Hello mihu,
I verified the DV value and Signature Fees with Upper level management at
FEDEX.
Whenever there is a Declared Value of $500 or higher, FDX REQUIRES a
recipient signature before releasing the delivery.
I also have management confirmation back that this signature service, even
when not chosen by you,
but obtained as a direct result of the high declared value amount, does have
a fee attached to it.
I apologize, as I realize this is direct contrast as to what was previously
communicated to you on this issue.
The tracking numbers below are valued at $500 so when the package was
processed, the automation software or fedex.com site
will automatically default to requiring a Recipient Signature, you no longer
have a choice because of the high value amount set at $500 or higher.
FDX does this with high value items to ensure the product arrives at its
destination in a secure manner to the appropriate recipient.
I can attempt to request a credit or at least partial credit for the
tracking numbers you have said has the signature fees
and I will try to explain to our invoicing dept. that you were provided
misinformation at the time of shipping those packages.
If you can send me the tracking number in an EXCEL Spreadsheet, it would
greatly help when I submit them to our invoicing dept. on your behalf.
I can’t promise they will credit you , but I will do my best to try given
the conflicting information you were provided.
However, from this point on, I would advise you either lower your declared
value to under $500 for your items
and DO NOT choose “signature required service” unless you absolutely
require a signature from a specific recipient.
Feel free to contact me if you have further questions regarding this.
Thanks! | m**u
发帖数: 6452 | 2 是不是所谓upper management搞错了？？ 不过我查了下fedex service guide，找不到
fedex insure $500 就免signature fee的条文。 | a******e
发帖数: 36306 | 3 really?q
even
have
previously
【在 m**u 的大作中提到】
: Hello mihu,
: I verified the DV value and Signature Fees with Upper level management at
: FEDEX.
: Whenever there is a Declared Value of $500 or higher, FDX REQUIRES a
: recipient signature before releasing the delivery.
: I also have management confirmation back that this signature service, even
: when not chosen by you,
: but obtained as a direct result of the high declared value amount, does have
: a fee attached to it.
: I apologize, as I realize this is direct contrast as to what was previously
| S********t
发帖数: 4402 | 4 其实很早以前他们有这个policy是免费的。只不过有时候保$500他们charge signature
fee. 给fedex打了好多次电话，billing department的基本没有人知道这个免费。如
果加上这个signature fee, fedex就不便宜了。 不过USPS的保险也很贵。现在只能
charge就charge了。没有charge(应该是大部分)就自己偷着乐好了。
even
have
【在 m**u 的大作中提到】
: Hello mihu,
: I verified the DV value and Signature Fees with Upper level management at
: FEDEX.
: Whenever there is a Declared Value of $500 or higher, FDX REQUIRES a
: recipient signature before releasing the delivery.
: I also have management confirmation back that this signature service, even
: when not chosen by you,
: but obtained as a direct result of the high declared value amount, does have
: a fee attached to it.
: I apologize, as I realize this is direct contrast as to what was previously
| m**u
发帖数: 6452 | 5 科长confirm了。。。只有内牛满面了。。。
signature
【在 S********t 的大作中提到】
: 其实很早以前他们有这个policy是免费的。只不过有时候保$500他们charge signature
: fee. 给fedex打了好多次电话，billing department的基本没有人知道这个免费。如
: 果加上这个signature fee, fedex就不便宜了。 不过USPS的保险也很贵。现在只能
: charge就charge了。没有charge(应该是大部分)就自己偷着乐好了。
:
: even
: have
| t****7
发帖数: 471 | 6 一月刚寄过，不知道算不算免费，只说必须要有，没有写另外收钱 | u******s
发帖数: 3876 | 7 直接quote价格，没有，这就是论据啊
是不是所谓upper management搞错了？？ 不过我查了下fedex service guide，找不到
fedex insure $500 就免signature fee的条文。
【在 m**u 的大作中提到】
: 是不是所谓upper management搞错了？？ 不过我查了下fedex service guide，找不到
: fedex insure $500 就免signature fee的条文。
| u******s
发帖数: 3876 | 8 这个就是胡扯蛋，如果是软件自动charge，会都收的，现在还不到一半，肯定不是
Hello mihu,
I verified the DV value and Signature Fees with Upper level management at
FEDEX.
Whenever there is a Declared Value of $500 or higher, FDX REQUIRES a
recipient signature before releasing the delivery.
I also have management confirmation back that this signature service, even
when not chosen by you,
but obtained as a direct result of the high declared value amount, does have
a fee attached to it.
I apologize, as I realize this is direct contrast as to what was previously
communicated to you on this issue.
The tracking numbers below are valued at $500 so when the package was
processed, the automation software or fedex.com site
will automatically default to requiring a Recipient Signature, you no longer
have a choice because of the high value amount set at $500 or higher.
FDX does this with high value items to ensure the product arrives at its
destination in a secure manner to the appropriate recipient.
I can attempt to request a credit or at least partial credit for the
tracking numbers you have said has the signature fees
and I will try to explain to our invoicing dept. that you were provided
misinformation at the time of shipping those packages.
If you can send me the tracking number in an EXCEL Spreadsheet, it would
greatly help when I submit them to our invoicing dept. on your behalf.
I can’t promise they will credit you , but I will do my best to try given
the conflicting information you were provided.
However, from this point on, I would advise you either lower your declared
value to under $500 for your items
and DO NOT choose “signature required service” unless you absolutely
require a signature from a specific recipient.
Feel free to contact me if you have further questions regarding this.
Thanks!
【在 m**u 的大作中提到】
: Hello mihu,
: I verified the DV value and Signature Fees with Upper level management at
: FEDEX.
: Whenever there is a Declared Value of $500 or higher, FDX REQUIRES a
: recipient signature before releasing the delivery.
: I also have management confirmation back that this signature service, even
: when not chosen by you,
: but obtained as a direct result of the high declared value amount, does have
: a fee attached to it.
: I apologize, as I realize this is direct contrast as to what was previously
| l*********2
发帖数: 5575 | 9
signature
我有一半被收了3.75*2 有一半只收了3.75 乱七八糟的 不知道咋回事
其实也懒得看了
【在 S********t 的大作中提到】
: 其实很早以前他们有这个policy是免费的。只不过有时候保$500他们charge signature
: fee. 给fedex打了好多次电话，billing department的基本没有人知道这个免费。如
: 果加上这个signature fee, fedex就不便宜了。 不过USPS的保险也很贵。现在只能
: charge就charge了。没有charge(应该是大部分)就自己偷着乐好了。
:
: even
: have
| b********8
发帖数: 346 | 10 啊！从来都是保$500,以为这签名是免费。。。上百单啊。。。真是惨了。。。 | d*********r
发帖数: 11979 | 11 don't use "repeat last", always "create new" | c****o
发帖数: 4716 | 12 我每次都estimate一下，一般500都是加4块钱，signature应该是免费的呀。 | m**********a
发帖数: 10817 | 13 我说最近怎么estimate都很贵了, al到fl都要到15刀了. |
|
