l****n
发帖数: 283 | 1 buyer的第一封信
Item: Canon PIXMA PRO-100 Color Professional Inkjet Photo Printer
Reason: Proof of purchased
Details: Customer already received the item but the proof of purchased on
the photo printer was missing and customer need that one for the rebate.
Customer wants to return the item so you can send him a new one with the
proof of purchased attached. Please research the issue and send customer an
update.
我回复他，大意是我卖的不符合亚马逊的rebate标准。
buyer回信：
Hello,
Thank you for replying to my inquiry. Your business had listed the printer
sold to me through Amazon as a NEW printer, which means that the product
will contain all the contents as advertised, INCLUDING the Proof of purchase
(irregardless of whether i wish to claim the rebate or not). Instead, the
printer you had sent me did not have the UPC / proof of purchase code, which
was deliberately removed. That fact automatically voids the status of the
printer as a new one, and it is considered to be a used printer and should
have been advertised as such.
However, since your business had deliberately listed and sold a USED printer
as a NEW one (see attached screenshot), the fault lies entirely with your
business for misleading the customer. Hence, I should not be charged a
restocking / shipping fee for returning a defective product.
Thus, I respectfully request you to process my return and provide me a
shipping label without any shipping or restocking fees.
Thanks，
＊＊＊
我很汗颜。。。你们碰到过没？ | e*i
发帖数: 10288 | 2 Tell him, purchase from 3rd party other than amazon doesn't qualify
ANY rebate. In order to prevent this (buyer gets denied by Canon rebate
center), you removed the UPC. :P
Well, get prepared for the return.
an
【在 l****n 的大作中提到】
: buyer的第一封信
: Item: Canon PIXMA PRO-100 Color Professional Inkjet Photo Printer
: Reason: Proof of purchased
: Details: Customer already received the item but the proof of purchased on
: the photo printer was missing and customer need that one for the rebate.
: Customer wants to return the item so you can send him a new one with the
: proof of purchased attached. Please research the issue and send customer an
: update.
: 我回复他，大意是我卖的不符合亚马逊的rebate标准。
: buyer回信：
| HQ
发帖数: 19201 | 3 在amazon上卖没有upc的东西需要解决能力的
an
【在 l****n 的大作中提到】
: buyer的第一封信
: Item: Canon PIXMA PRO-100 Color Professional Inkjet Photo Printer
: Reason: Proof of purchased
: Details: Customer already received the item but the proof of purchased on
: the photo printer was missing and customer need that one for the rebate.
: Customer wants to return the item so you can send him a new one with the
: proof of purchased attached. Please research the issue and send customer an
: update.
: 我回复他，大意是我卖的不符合亚马逊的rebate标准。
: buyer回信：
| l****n
发帖数: 283 | 4 seems to be a good suggestion~我再润色一下。。。
【在 e*i 的大作中提到】
: Tell him, purchase from 3rd party other than amazon doesn't qualify
: ANY rebate. In order to prevent this (buyer gets denied by Canon rebate
: center), you removed the UPC. :P
: Well, get prepared for the return.
:
: an
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