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e***z
发帖数: 7126 | 2 你自己看看，
Hello,
We're writing to you because we have concerns regarding the ordering
behavior on your Amazon.com account with an Amazon Prime membership. The
shipping activity by you or your invitees is similar to patterns we've seen
when Amazon Prime is used for reselling (as described in our Terms &
Conditions).
This e-mail is a courtesy notice, and no action is being taken at this time.
We encourage you to continue using your Amazon Prime Membership according
to our Terms and Conditions, which ... 阅读全帖 |
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r****t
发帖数: 396 | 4 http://www.amazon.com/gp/help/customer/display.html?nodeId=5377
Standard U.S.: 4 to 14 business days after shipping (may take up to 21
business days)
Expedited U.S.: 2 to 6 business days after shipping
Two-Day U.S.: 2 business days after shipping
One-Day U.S.: 1 business day after shipping
International Standard: 3 to 6 weeks (may take 8 to 12 weeks due to
customs delays)
International Expedited: 3 to 7 business days |
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b********1
发帖数: 375 | 5 感恩节特别忙。但是这个事还是不吐不快。
卖了一个东西。200多。加了签名。客户claim说没收到。开了a to z
按照以往的经验，这种情况，我肯定赢的。直接把tracking回复给amazon。结果今天
amazon回复说我输了。理由如下。大家说是不是以后加签名也没用了？
Hello from Amazon.com.
Thank you for writing back to us about order 104-8499152-9122XXX. The
information that you have provided does not prove that the item(s) were
delivered to the buyer. As noted in Section (5.k) of the Participation
Agreement:
"We reserve the right to seek reimbursement from Seller if we, in
our sole discretion, decide to reimbur... 阅读全帖 |
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m****s
发帖数: 1197 | 8 我前几天卖了一个new ipad，但buyer收到后说这不是4代，他要的是4代，可是我没贴4
代，他看错了，他申请return for request, 我批准了，他两天之后马上退货，经过4
天shipping，我收到了，
他说很抱歉他打开了，因为不知道是3代。
我仔细检查了ipad，只看到两个手指印，确实很新，基本没怎么动。
我第一次处理refund，很想给他full，人家没用，退的也很及时。
但amazon service，不知道为何电话里多次强调，要partial refund 80%，
我怎么也不明白，去查看了return policy，原来真是这样，
http://www.amazon.com/gp/help/customer/display.html?nodeId=9019
上面并没有写full refund呀
是不是以后，如果我从Amazon订货，30天之内退货，都只能拿到80%的partial refund?
谢谢 |
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m******t
发帖数: 4077 | 13 http://www.amazon.com/gp/help/customer/display.html?nodeId=2007
What is a reasonable restocking fee?
A restocking fee is a percentage of the item's price depending on the type
of item and condition in which it is returned. If you wish, you may charge a
restocking fee __up to__ the following amounts:
Up to 20% of item's price - Unopened media items or non-media items in
their original condition that are returned more than 30 days after delivery
Up to 50% of item's price - Items that are n... 阅读全帖 |
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x********o
发帖数: 3 | 15 毕业了，已经买好回国的机票，剩下的一个月打算好好在美国玩一玩，我把这一年多在
Amazon的经历写出来，希望对正在做ebiz的其他人有所帮助和启发，毕竟两年里我也从
这个版学到了许多。
两年前自费出来读 Master，其实就是为了在国外镀个金。家里不算富有，跟大部分出
国的人一样。父母平时省吃俭用，拿出家里大半的积蓄准备供我读书。出来的时候身上
带了五千美元，家里每月通过建行boa给我转两千，就这样过了几个月，等到熟悉这边
的生活之后，突然发现周围很多人在打工。我室友在第二学期去找老师做本科生的
grader，另外一个朋友也在学校里做起了兼职。向父母要钱的日子总不好过，虽然每次
要钱都难以开口，但他们从来没有半点犹豫，第二天就把钱转了过来。那段时间也一直
在想自己能做些什么减轻父母的负担，我期望的是，最好能cover我平时的生活费，那
些类似中餐馆打工送外卖的工作是不会考虑的，性价比太低了。曾经想过炒股票，因为
我周围同学有炒股的，但赚的不多，耗费精力太大，况且本金少的话基本没的玩。也想
过做代购，但仍然很牵涉精力，而且短时间内很难做大。但正是那段时间跟代购的同学
聊天，让我发现了这个... 阅读全帖 |
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s****e
发帖数: 6379 | 16 http://www.amazon.com/gp/help/customer/display.html?nodeId=1161
Electronics: Electronics products can be returned if postmarked within 30
days of the delivery of the original shipment to the buyer.
If the item is shipped as New or Used and is defective or damaged upon
receipt, the buyer must report the defect/damage to you within 14 days of
receipt and make return arrangements.
If the item becomes defective more than 30 days after shipment and is under
warranty, please assist the buyer in pursui... 阅读全帖 |
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o******w
发帖数: 3262 | 17 http://www.amazon.com/gp/help/customer/display.html?nodeId=4685
Please note, that in order for an item to be eligible for warranty coverage,
many manufacturers require the item to be purchased from an authorized
dealer. Amazon.com and seller may not be an authorized dealer for all items
they sell. If you are in doubt, you can confirm that a seller is an
authorized dealer by contacting the manufacturer. |
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D*******0
发帖数: 4476 | 18 A buyer bought a XP65 camera filed return request for defective after 18
days of receipt. I told him that it is Amazon's policy that the buyer must
report Defective after 14-days of receipt for electronics http://www.amazon.com/gp/help/customer/display.html?nodeId=1161246. Then the buyer replied "I want a refund the camera is damaged. I bought if for a cruise and it ruined it by not charging and taking horrible pictures. I will leave you the worst negative feedback if you do not issue me a r... 阅读全帖 |
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a******e
发帖数: 36306 | 19 Amazon真是流氓，他自家定的规矩，90天
http://www.amazon.com/gp/help/customer/display.html?nodeId=2014
You have until 90 days from the maximum estimated delivery date to file a cl
aim.
结果病人半年还能开case，还能赢。
我这个病人不是很清楚他想退还是要refund，但是他也没留过好评，feedback机会是他
早的时候东西还没送到就找错order number留过negative被amazon给remove了，然后就
没有机会再留了。也许这样，他反倒索性直接az了，够走运的话，可以白搞个笔记本玩
。我经验不多，看贴子里很多神医也说搞不好会钱货两空。因为这个病人死硬又不跟我
交流，我输了的话，他真是白捡机会很大。我还是第一次遇到这样基本不跟我说话，打
电话完全不能交流的，病人南方口音很重，嘟嘟隆隆，张嘴就amazon我amazon我的自顾
自绕圈子，像你这样还能够商量的反倒好点了。 |
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a******e
发帖数: 36306 | 20 Amazon真是流氓，他自家定的规矩，90天
http://www.amazon.com/gp/help/customer/display.html?nodeId=2014
You have until 90 days from the maximum estimated delivery date to file a cl
aim.
结果病人半年还能开case，还能赢。
我这个病人不是很清楚他想退还是要refund，但是他也没留过好评，feedback机会是他
早的时候东西还没送到就找错order number留过negative被amazon给remove了，然后就
没有机会再留了。也许这样，他反倒索性直接az了，够走运的话，可以白搞个笔记本玩
。我经验不多，看贴子里很多神医也说搞不好会钱货两空。因为这个病人死硬又不跟我
交流，我输了的话，他真是白捡机会很大。我还是第一次遇到这样基本不跟我说话，打
电话完全不能交流的，病人南方口音很重，嘟嘟隆隆，张嘴就amazon我amazon我的自顾
自绕圈子，像你这样还能够商量的反倒好点了。 |
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M******e
发帖数: 144 | 21 Greetings from Seller Support,
I am sorry to hear that the buyer did not receive the package for the order
ID: xxxxxxxxxxxx. An occasional lost shipment is one of the costs of doing
business, and handling the situation requires a business decision that only
Sellers can make.
I realize that the tracking shows order was delivered. However, we recommend
giving the buyer the benefit of the doubt about not receiving the package.
Even when a package is signed for, it is possible it was delivered to a
... 阅读全帖 |
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K*C
发帖数: 2825 | 22 年底对账，发现Amazon的FBA库存有很多出入，所以简单介绍一下怎么对账能把钱要回
来，抛砖引玉了。
首先要说的是，FBA的库存乱的很，很多shipment你看都是没有出入，很有可能也给你
少算了很多。如果要准确的查这些库存上的出入，我觉得最主要的是要看adjustments
，shipment和reimbursement。查shipment的出入很简单，就不多说了。
adjustments的情况就很复杂了。具体来说有很多项，详细说明马总有链接：
http://www.amazon.com/gp/help/customer/display.html/?nodeId=200
经常见到的比如M就是仓库给你的货弄丢了跟一个“-1”，隔一段时间如果找到了就一
个F，跟一个加1.还有比如仓库给你弄坏了，就是一个E，然后跟一个P和一个O，意思是
损坏了以后从sellable变成了unsellable，最后去掉。还有X，是调整shipment的出入
给你减去，这X没有对应的shipment ID，所以得开case问。有时候Amazon还借你的货拿
去用，就会显示O，有时候它忘了还了，你还得开cas... 阅读全帖 |
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j****z
发帖数: 240 | 23 在马总卖了个tracfone的400 mins refill card, ASIN: B002ZCW91Y
是physical card, not email delivery. buyer asks for return with reason no
need. 因为PIN is clear text on the card, 所以我给他deny了， 给的reason是
prepaid phone card can not be returned. 并给了amazon的return policy:
http://www.amazon.com/gp/help/customer/display.html?nodeId=1501 Phone or Game Cards
Pay As You Go (or prepaid) phone cards or prepaid game cards (World of
Warcraft, Xbox 360 Live, Wii Points, etc) are not returnable to Amazon.
病人a-z说他没有用一定要退。我先在se... 阅读全帖 |
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W****F
发帖数: 8235 | 24 请教各位大牛：马鬃上的Product detail pages是不是任何卖家都可以在上面列产品卖？
查看了马鬃的Product Detail Page Rules https://www.amazon.com/gp/help/
customer/display.html?ie=UTF8&nodeId=200414280)，上面明确说 “Product detail
pages may be used by any other seller to list the same product”，即任何一
家seller都可以用已经建立起来的Product detail pages。
谢谢！ |
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d********y
发帖数: 1468 | 25 amazon以前的算法是在一定价格范围内buybox rotate，好像是1%左右，而且还要考虑
很多因素。
https://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=
UTF8&nodeId=201687830
我不觉得amazon会放弃一个复杂而且work了很久的算法，现在改成一个简单只看价格的
算法。这对amazon没有好处。
退一步说，假设amazon就算真的改了算法，软件改的价格和手动改的价格没有本质区别，
只是更快。
我不觉得repricing软件有能力一直占buybox，如果软件可以那手动改也可以。
假如有个卖家就每天盯着价格，不停刷新不停手动改价格，你还说人家违规么？
所以我觉得我觉得跟软件没关系，软件只是给你带来效率了，谁都可以用。
amazon的buybox真实的算法谁都不知道，你按照对自己最优的方式去卖就行了。
buybox |
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b***n
发帖数: 13455 | 26 SB 今天file A-Z了， 这是我的representation:
The buyer placed this order on 10/24, and we printed out USPS shipping label
through Amazon on 10/25, and mailed it out on 10/26, and it is right now on
the way to the delivery address. https://tools.usps.com/go/
TrackConfirmAction?tLabels=9300120111400953215566
The Estimated Delivery: Oct 27, 2015 to Oct 30, 2015, and today is still
10/28/2015, and then the buyer filed A-Z. May I ask: The buyer has not
received the item yet, how could he say 'Item not as d... 阅读全帖 |
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b***n
发帖数: 13455 | 27 SB 今天file A-Z了， 这是我的representation:
The buyer placed this order on 10/24, and we printed out USPS shipping label
through Amazon on 10/25, and mailed it out on 10/26, and it is right now on
the way to the delivery address. https://tools.usps.com/go/
TrackConfirmAction?tLabels=9300120111400953215566
The Estimated Delivery: Oct 27, 2015 to Oct 30, 2015, and today is still
10/28/2015, and then the buyer filed A-Z. May I ask: The buyer has not
received the item yet, how could he say 'Item not as d... 阅读全帖 |
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D*******0
发帖数: 4476 | 28 open software is not returnable https://www.amazon.com/gp/help/customer/
display.html?nodeId=201077750).
Just present your case and cite the Amazon policy with the above link, you
will win. |
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D*******0
发帖数: 4476 | 30 Lots of Amazon employee at seller service department are not qualified to
work there because they have no idea about Amazon policy. You need remind
them with cited reference in your presentation such as this one:
In Amazon's return policy for electronics http://www.amazon.com/gp/help/customer/display.html?nodeId=1161246:
1) Electronics: Electronics products can be returned if postmarked within
30 days of the delivery of the original shipment to the buyer.
2) If the item is shipped as New or Us... 阅读全帖 |
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l********a
发帖数: 1654 | 32 http://www.amazon.com/gp/help/customer/display.html/?nodeId=901
Partial Refunds & Restocking Fees
If You Return You'll Receive
Items that are damaged, missing parts, not in the original condition, or
have obvious signs of use for reasons not due to an Amazon.com error Up
to 50% of the item's price
根据Amazon的退款条例，这种情况，客户最多可以拿到50%的退款，注意，是最多。
也就是说，你顶多退50%！！ |
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m*****1
发帖数: 144 | 34 奇怪，今天的rate下来了， 那两个拿掉了。
Order Defect Rate [?]
Short Term
(Jan 21, 2016 to Mar 21, 2016)
Orders: 122
Long Term
(Dec 7, 2015 to Mar 6, 2016)
Orders: 239
Target
Order Defect Rate
1.64% (2/122)
1.67% (4/239)
< 1%
- Negative Feedback Rate [?] 0% (0) 0% (0) --
- Filed A-to-z Claim Rate [?] 0.82% (1) 1.26% (3) --
- Service Chargeback Rate [?] 0.82% (1) 0.42% (1) --
,
( http://www.amazon.com/gp/help/customer/display.html/?nodeId=2... 阅读全帖 |
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n***d
发帖数: 3749 | 38 我曾经寄到转运地址，仓库说丢件了，亚麻说我很抱歉，按照条例我们不管。
From Amazon
"However upon checking here, the item was deliver to a Freight Forwarder,
and I ask you to please contact your Freight Forwarder regarding this.
Since this item was sent to a freight forwarder, I'm not able to replace or
refund the item.
For more information about sending items via freight forwarders, please
visit our Help pages: http://www.amazon.com/gp/help/customer/display.html?nodeId=201117950"
refund |
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E*******h
发帖数: 53 | 42 200多刀的破计算机都有人evil了。应该是dropshipper
“Did not work, apparently not original. It was a gift to my brother. Very
disappointed”
这种情况有可能赢么？
看了下Amazon的policy，“A-to-z Claim Conditions”
https://www.amazon.com/gp/help/customer/display.html?nodeId=541260
“The item you received was damaged, defective, materially different, or you
changed your mind and you returned it in line with Amazon's return policy
but you have not been refunded or the refunded was in the wrong amount. You
must (1) contact the seller wit... 阅读全帖 |
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s**m
发帖数: 1564 | 46 【 以下文字转载自 ebiz 讨论区 】
发信人: slim (小时候胖), 信区: ebiz
标 题: Anyone experienced this Amazon Prime problem?
发信站: BBS 未名空间站 (Tue Jul 17 20:26:44 2012, 美东)
Got this email from Amazon. Anyone has experiences? How to deal with it?
-------Quote------------
Hello,
We're writing to you because the shipping activity by one of your household
members is similar to patterns we've seen when Amazon Prime is used for
reselling (as described in our Terms & Conditions).
Please contact your household members and ask the... 阅读全帖 |
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N****g
发帖数: 2829 | 48 他Amazon卡拿去肯定不是自用，而是卖给别人销赃套现，所谓的肉鸡卡。那个买了肉鸡
卡的人如果没有马上用掉，很可能Amazon可以把它冻结，然后Amazon把GC还给楼主。这
样祸水其实就转嫁到了买肉鸡卡的苦主，6i还是赢家。
如果买肉鸡卡的人已经用掉，Amazon可以关他帐号，然后bill他信用卡。see
http://www.amazon.com/gp/help/customer/display.html?nodeId=3122
Fraud.
Amazon.com will have the right to close customer accounts and bill
alternative forms of payment if a fraudulently obtained Gift Card is
redeemed and/or used to make purchases on amazon.com or any of its
affiliated websites set forth above.
这样吃苦的还是买肉鸡卡的人，楼主只要拿出买Amazon gc的原始收... 阅读全帖 |
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J**S
发帖数: 25790 | 49 我chat 了，除了TV外，不给MATCH。。但后来一个EMAIL但可以报告。估计报告的多了
，才MATCH的。 于是我就买了一个送到家里。有PRIME两天就到。
Hello,
With the exception of TVs and cell phones with service, Amazon doesn't offer
a price match guarantee. We do consistently work toward maintaining
competitive prices on everything we carry.
Because the marketplace is constantly changing and we strive to offer the
lowest price, you'll see some fluctuations in our prices over time.
However, you can let us know about a lower price by clicking the "tell us
about a... 阅读全帖 |
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