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发帖数: 11530 | 1 Toyota Sienna
HomeAutomotiveCar Models Last updated: 08/07/2017
Consumer Complaints and Reviews
Nancy of Chatham, NJ on July 28, 2017
Satisfaction Rating
I purchased my Toyota Sienna 2013 XLE new. After 3 1/2 years and 39,000
miles, I have had to replace a full set of run flat tires 4 times, brake
pads and now have been informed that I need to replace the shocks and struts
and the tires again (since they are wearing unevenly due to the first issue
). To top that all off, the cable to the automatic door just broke and that'
s a $2000 fix (and it has to be done by the dealership). I am extremely
dissatisfied with how expensive it has been to maintain this vehicle. All
after the 3 year / 36,000 warranty coverage.
Helpful?YesNo
Glenn of Ahwahnee, CA on July 20, 2017
Satisfaction Rating
Dealership was confused whether the Sienna AWD had a spare tire. It does not
have a spare because they have run flat tires. The stock Bridgestone tires
have a short tread life and you can neither replace them with conventional
tires or buy a donut tire to carry with you. This would affect your warranty
as I was told by Toyota Headquarters. I find that Bridgestone now has
improved run flat tires that have a tread warranty that fit on the Sienna.
Toyota does not use them on their (2017) Sienna AWD and will not replace
them. My efforts to be reimbursed by Toyota for these replacements were
rejected.
Helpful?YesNo
ernest of Santa Fe, NM on June 26, 2017
Satisfaction Rating
November 2016 Toyota Sienna Van recall required disabling power sliding
doors (including rear lift gate). No fix to date. The power releases were a
major reason to get the option on this van. I am leasing the van and am
expected to pay the monthly fee in spite of the fact that I'm not getting
what I ordered or am paying for. No help for the dealer, service department,
dealer finance department, or Toyota Finance. Would a class action suit
help in this matter?
Helpful?YesNo
tom of Santa Rosa, CA on April 20, 2017
Satisfaction Rating
Rubber weather seal in driver door window track kept coming out repeatedly,
so the dealer finally decided to replace it. A few weeks later the same
thing started happening on the passenger side, and so the dealer made the
decision to replace the rubber around that window track also. So now, it has
been around 7 months since last episode, and this morning 4/19/2017 the
driver's side seal has started "falling out again" when rolling window down.
When trying to close the window, the loose rubber acts like a block, and
the window senses it, forcing the window to open back up, making it almost
impossible to close the driver's side window. Have to stop car, get out and
cautiously fiddle with window, seal, switch to close window. The first
episodes were under warranty, I am wondering if they are going to CHARGE me
for THIS fix? (This is my last Toyota, period.)
Helpful?YesNo
Ronald of Laguna Hills, CA on April 14, 2017
Satisfaction Rating
Many smaller issues exist with the current 2011 Sienna model introduced in
Spring of 2010. The fit and finish is well below average with several seals
and body components failing. You will likely have water leaking into the car
via sunroof or windows at some point, and it's not covered under warranty.
Major issues include front axle failure, had to be replaced and it was just
weeks after extended warranty expired. Maintenance costs are extremely high!
Be aware. Your Sienna will eat brakes and tires. Even expensive, high
quality tires with 80k mile warranties will only last 15k miles perhaps 20k
at most. Brakes will need to be replaced at same rate. In 7 years of
ownership maintenance costs are over $5000, this does not include axle
replacement which Toyota honorably fixed at no cost due to initial
misdiagnosis by dealership. With all the money we have into this car we're
going to drive it till it dies.
Helpful?YesNo
Satisfaction Rating
My wife and I bought a 2011 Toyota Sienna with about 70,000 miles on it. We
have had it 3 years and now has 90,000 miles on it. Been a great van until
yesterday when the transmission went out without any warning. We went with
Toyota because of the issues with the Honda Odyssey. We will not be buying
another one.
Helpful?YesNo
Steve of Santa Rossa, CA on Jan. 25, 2017
Satisfaction Rating
Bought the car used from the dealer in 2013. Car has 174K miles (90% freeway
). Airbag light came on yesterday. Took it to the dealer today. Says I need
to replace airbag ($840). Asked how the airbag could fail, he said that the
contacts wear out when you turn the steering wheel. REALLY? I have a 2005
Volvo with 300K+ miles, a GMC Truck that is 17 years old, and a 2001 Honda
with 290K miles. I've owned close to 20 cars in my life and NEVER had an
airbag failure. Not covered under warranty. My last Sienna (2006) had BOTH
sliding door cables snap. I live in California and don't travel to the snow.
That was > $3,000 to fix those. What's up with Toyotas? I thought Volvos
were supposed to be the expensive car to fix?
Helpful?YesNo
Jeff of Parma, OH on Jan. 22, 2017
Satisfaction Rating
I don't know what to do but this is killing me. I have a 2015 Sienna I
bought 8 months ago. Within the first 3 months I had to replace 3 of the
expensive Run Flat Tires. There was nothing in them or anything else. They
just went flat and couldn't be fixed (replaced). Well now yesterday 8 months
after buying the van, the 4th one is flat and shockingly nothing in it.
Just went flat. I lost my job about six months ago and definitely can't
afford all this. I don't there is any recourse for me but was hoping you may
have a suggestion on something/anything I could try. Sure can't afford to
get it replaced right now.
Helpful?YesNo
Ralph of Pittsburg, CA on Jan. 12, 2017
Satisfaction Rating
2011 Sienna XLE - Purchased new in 2011. We have been very disappointed with
the quality of material and workmanship. While we have not had any major
powertrain problems, there have been so many minor failures and defects that
collectively make Toyota a non-option for us in the future. List of issues
we have experienced:
1.) Fan in dashboard for heater and A/C had to be replaced in third year.
2.) Speedometer is off by 3 mph (Dealership would not fix during warranty
period stating that it was within Toyota's tolerance).
3.) Stem for resetting trip mileage broke.
4.) Top console buttons which control the side doors work intermittently.
5.) Clock runs fast and often has to be reset to correct time.
6.) Leather seats are cracking and have become unsightly.
7.) Rubber seal in rear ventilation window has come loose and cannot be
reattached.
8.) Resume function of cruise control system forces an extraordinary rapid
acceleration that annoyingly revs the engine and wastes gas.
Helpful?YesNo
martin of Vancouver, BC on Nov. 26, 2016
Satisfaction Rating
My 2013 Toyota Sienna minivan transmission was broken at the 65,000 km., and
it was repaired by the warranty. Also the 3rd row seat is rattling and got
serviced. But it is not fixed. Never buy Toyota again.
Helpful?YesNo
Charlotte of Arvada, CO on Nov. 1, 2016
Satisfaction Rating
Cheap plastic leaves Toyota owners reaching deep into their pockets. Day in
and day out, mountains of debris continually accumulates in landfills.
Hordes of workers plow vigorously just to create more layers which to dump
endless trash upon. Few pay attention to the content of this garbage
universe, but me and my fellow Toyota Sienna owners know that an endless sea
of cheap Toyota door handles unnecessarily litter these debris fields
around the world. Don't be fooled, it can happen to you too. I thought it
couldn't happen to me a newer, Sienna owner; but lo and behold, it's 10
degrees outside and I can't open my sliding door. The only way in is through
the front door with my children, causing the back breaking experience of
loading them in from the front seat. My sister who owns a 94 Sienna is down
to one door handle. She can only access her driving experience by climbing
over the passenger seat.
The price to have one door handle fixed at the dealership is over $200; the
price to put in a quality part upon construction, I'm sure, is far less.
Frustrated, I scoured the web for a cheaper fix only to find do-it-
yourselfers spending endless hours on the project. Finding no good solution,
I'm reminded of Toyota's catchy slogan: "Let's go places." If Toyota had
spent a little more time and money, the world's landfills would be a lot
lighter and customers' wallets a lot heavier. Toyota should strive to
emulate their own slogan, "I love what you do for me."
Helpful?YesNo
milokssy of New York, NY on Oct. 12, 2016
Satisfaction Rating
Car has less than 18,000. Brand new lease. Family with 2 kids under the age
of 7 were in the vehicle when we were going down a hill and the brakes
failed us. Steep hill during rush hour. I still do not know how my husband
stopped the car because I hopped onto the back seat to shield our babies.
Toyota does not know what caused this but I have lost all hope for this
brand. Will never trust Toyota with my or my family's life. Purchase another
brand if you need safety. Car is at the dealers and they loan us a car
which I refuse to put my children in. ZERO stars!
Helpful?YesNo
lou of Oakwood, GA on Sept. 22, 2016
Satisfaction Rating
Bought my 2009 Sienna used from dealer with 100K miles on it. Assumed the
good reputation of Toyota would mean another 100K miles on it. Already had a
$1000 repair on something the technician said they had seen on other
vehicles, but no recall. Just lately, there was a loud crashing noise in one
passenger side sliding door when it was parked. Door still worked, but how
long, considering what others have written about the door problems. Reported
this noise to technician who didn't even tell the repair guy. When I talked
to repair guy, he reluctantly looked at it, opened and closed the door. I
insisted that he put this on the service sheet. But now I suspect that they
knew all along about door problems and were not going to tell me. Am sorry I
bought this van. Now seeing I will be heading for a lot of really expensive
repairs. Wondering if I should trade it for something more reliable before
anything else goes wrong and it is too expensive to fix.
Helpful?YesNo
Leslie of Walnut, CA on Aug. 10, 2016
Satisfaction Rating
I purchased this vehicle brand new with 20 miles on it. It's been an amazing
vehicle until a few days ago. The van has 78,000 miles and while driving,
the transmission went out. The RPM's went revving pretty high and would no
longer move forward. I was traveling at about 40mph when this happened. I
had to coast into a parking lot where the van was towed. The dealer stated
that the transmission had blown and needed to be replaced at a price tag of
$5000.00. Bad Toyota... bad.
Helpful?YesNo
A of Arapahoe County, CO on June 13, 2016
Satisfaction Rating
I have owned three Toyota Siennas. In June, 2015, I purchased a two year
Prepaid Maintenance Program Extension on my 2013 Sienna for $299. We do not
drive a lot, and so when this car was destroyed by a careless driver, and we
purchased a 2015 Sienna, I took the paperwork down to Stevinson Toyota on
Havana in Aurora, CO to get the maintenance contract transferred. I was
SHOCKED when they said all they could transfer was $169.94. None of the
contract had been used. That is tantamount to theft of $130 of our money. WE
WILL FIND EVERY EXCUSE POSSIBLE ONLINE AND OFF, TO WARN PEOPLE ABOUT THEFT
BY TOYOTA.
Helpful?YesNo
Gale of Hoover, AL on June 8, 2016
Satisfaction Rating
Our 2008 Sienna CE rapidly lost oil when I traveled from Birmingham, AL to
Bloomington, IN last fall (11/5) to see a Michigan football game with my son
. It again lost oil when my wife traveled from Birmingham to St. Louis this
past December. She took it to Midas (it was an emergency since the car was
vibrating severely on the highway) where they charged her over $1,000.00 for
various things but didn't fix the oil leak problem.
I have since learned that our engine is essentially ruined because of sludge
and other issues. The car still drives but leaks oil everywhere and makes a
clanging sound. I just took the van to Hoover Toyota, where (in addition to
over 1k worth of repairs) the service technicians say they have fixed the
recall (the woman at Toyota called it a "Warranty Enhancement") issue
related to the vvt-i oil line. However, now it seems we need a new catalytic
converter etc. etc., but the real problem seems to be with the faulty
engine, which has been spurting oil all over the place for (I guess) several
years. We were never informed of this recall. So we have spent over $2,500
on an engine that was already ruined through no fault of our own. We have
regularly changed the oil on the car.
Helpful?YesNo
Omie of Solon, ME on April 12, 2016
Satisfaction Rating
I bought it new in 2005 (it was under my husband's name) for over $35,000.
It has the 8-passenger option, winter kit and some window tinting, but it's
the basic model for the most part. In 2008, at three years old, the
electronic door stopped working. Neither doors work in freezing temperatures
. The doors freeze shut. My five children have to maneuver from the front
passenger side door and enter through the trunk with one seat folded down.
It's a very inconvenient design and I regret buying it. The warranty does
not cover this. Using the sliding door handles also loosens the nuts inside
the door. My handle fell off and the parts fell inside the door.
The heater only works on the driver's side. When the heat is on, the
passenger's side blows regular air. I live in Maine and it gets very cold
here. I dislike having purchased an expensive vehicle and riding in
discomfort. I feel that I paid more because of Toyota's reputation for
making dependable vehicles. I was driving and my gas pedal stopped working.
It was very scary. I couldn't move it to the side of the road because the
road had no shoulder. I was worried about being in the road. I had a bad
ignition coil and have a bad cylinder. This wasn't discovered with the
safety inspection which I had the day before.
I don't trust this vehicle. I wouldn't purchase a Toyota again. I have also
been unhappy with my dealership service. I scheduled an alignment and they
outsourced it to the Ford dealership. I went to my appointment, showed up at
the Toyota dealership, and they seemed confused. I didn't even know where
the Ford dealership was located. It was a frustrating experience for me. I
feel they didn't appreciate my patronage. (I have also had my tire fall off,
but I had my tires serviced at a local tire shop, not the dealership. I'm
not sure if that was connected with the vehicle or with the service center.)
Helpful?YesNo
guy of Toledo, OH on Dec. 5, 2015
Satisfaction Rating
I have owned my 2007 Toyota Sienna van for 1 1/2 yrs. I love it. 3rd Toyota
I've owned in 6 yrs. Great cars. Only issue is bad design. Last year,
extender arm broke while rear panel vent window open and window came out of
track and smashed on road. And last week, opposite side wasn't even open and
it fell out of track, broke off end of arm and also smashed on road. Both
times I was on highway doing 65 mph. Luckily no one was hit by glass. I
called my dealer Jim White Toyota in Toledo and they said they would tell
the manager and they never heard of problem. This is a design flaw. I'm out
about $500 in repairs and thank God no one got hurt. Has anyone else had
this issue?
Helpful?YesNo
GOKOU of Warren, MI on Nov. 12, 2015
Satisfaction Rating
Third row seat rattle. Multiple times to the dealer. No luck. Toyota said it
's a design issue, refuse to do anything, won't do anything. Pretty much a
design issue since 2011. So much for customer relationship and quality. Do
not buy TOYOTA again! I think a lawsuit needs to be started.
Helpful?YesNo
Geri of Holden, MA on Oct. 28, 2015
Satisfaction Rating
This is the worst car I have ever owned! Both power doors immediately broke.
$2,600 each to fix? I don't think so! Now the transmission has gone! $5,000
to fix! Are you kidding me! I will never buy a Toyota again and I want to
be part of the class action lawsuit that all of the Sienna owners should be
a part of!
Helpful?YesNo
Steve of Grand Rapids, MI on Oct. 16, 2015
Satisfaction Rating
I heard a rattling noise near the serpentine belt in my 2012 Sienna. I was
hoping it was a bearing in the idler pulley. It turns out it is a bearing in
the water pump. 15 hours of labor to drop the engine to replace the water
pump, total cost for the repair is $1750. The water pump should last longer
than 3 years, but to have to drop the engine to replace it is ridiculous.
What a poor design. It is my first Toyota and will probably be my last
Toyota.
Helpful?YesNo
Lisa of Rock Island, WA on Oct. 11, 2015
Satisfaction Rating
2008 Sienna AWD Limited Van - Bent Rear Axle: When I had my tires rotated in
spring they told me I needed an alignment. Took my van to Les Schwab for
alignment. They aligned the front but told me they could not align my rear
axle as it was bent. They asked if I had been in a severe accident or gone
airborne in my van. I am a 60 year old women that has not had a accident or
gone airborne in my van. Needless to say I took it to Toyota for some recall
work and had them look at my rear axle. They said only one side was bent,
where Les Schwab and my husband who has been a mechanic for over 45 years
said both sides were bent. Toyota would not cover my axle unless 2 parts
have failed. Excuse me but I was not very happy. They told me I must have
gone in a big pothole or someone backed into my wheel.
No damage to any wheels and no potholes the size of a large sink hole. My
husband just took the back right wheel off of my van up on our lift and
showed me how bad they are bent. He said worst design he has ever seen and
would bet Toyota know all about it. It is basically designed after a
motorcycle swing arm and is suppose to hold up that heavy van. He spent over
$40,000.00 on that van when it was new and can't believe the shoddy
workmanship it has. I am sure there are a lot of people out there that have
had the same thing happen. I am basically the only one that drives my van
and all I haul are groceries. Don't get me wrong I love my van, but it has
lost it reliability with me. It also has an extended warranty on it up until
100,000 miles, it is nearing that right now. You can call me anytime and I
will be glad to give you receipts or verify anything. Thanks for listening.
Helpful?YesNo
Kendra of Owings Mills, MD on Sept. 23, 2015
Satisfaction Rating
I have a 2007 Toyota Sienna with 153,000 miles. Two days ago on the way home
from work, my vehicle started hesitating when I went to accelerate. As I
was emerging off of the expressway it made this horrible sound and stop
accelerating up the hill. No engine lights or other lights were illuminated
on the dash. I immediately called AAA and the driver immediately said, "It's
your transmission." I couldn't believe that's so.
In any case had the vehicle towed to the Toyota service center. The service
center had my vehicle the entire day and called the following day to say
that my transmission fell apart. What?? How does a transmission just fall
apart? They told me that they didn't know and couldn't tell me because they
would have to charge me man-hours to research. I am so upset. Toyota
vehicles should get more mileage. And considering the fact that it cost $
5717.00!!! That's more than what the van is worth. I called Corporate and no
one has returned my calls. Outraged!!
Helpful?YesNo
Beateice of West Hempstead, NY on Sept. 14, 2015
Satisfaction Rating
Toyota Sienna 2005 - We bought this vehicle from Toyota dealer in 2009 and
it has been problem after problem! The engine knocked after and had it
rebuilt and it has engine problems again. We have spent so much on this
vehicle that it's a shame we have to junk it after just 10 years of its
existence! Shame shame! I thought Toyotas had long life! Wrong! I am so
disappointed the power doors jammed as soon as we bought it! Will be taking
it to the dealer for a trade in as a last result! Hoping for some good news!
Helpful?YesNo
steve of Vermilion, OH on Sept. 14, 2015
Satisfaction Rating
2006 Toyota Sienna Van. Wife driving vehicle when van started to act weird.
Van started losing power and engine revving at the same time. Van felt like
it was going to stall. Drove a short distance and parked in a parking lot.
Got out of vehicle and noticed pooling of red fluid and a trail of it from
where I just drove. Turns out transmission line from the radiator just
detached. Not broken or leaking from seal but literally detached. I could
easily see the nut, thread, and gasket at the end of the transmission line,
but cannot see any reason for it just to simply pull away from the radiator.
Lost all our transmission fluid and majority of radiator fluid. The extent
of the damage has not yet been determined.
Helpful?YesNo
john of Lebanon, TN on Aug. 31, 2015
Satisfaction Rating
My driver reported his 2014 Sienna has a bad water pump. Toyota will not
cover, under warranty (over the 25,000 miles). We do not mind paying for
repairs but this vehicle is only 17 months old. Come on Toyota. I have 80
plus of these vehicles in our fleet.
Helpful?YesNo
Carole of Westfield, WI on Aug. 2, 2015
Satisfaction Rating
Waiting and waiting for spare tire cable replacement. Nothing happens. Have
a Corolla with a water pump leak for which a technical services bulletin has
been issued, but will not replace free of charge in the Sienna. Have had
Toyotas for 20+ years... These will be the last!!! Dealers do not stand
behind, meaning also Toyota does not.
Helpful?YesNo
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