s***q
发帖数: 10585 | 1 发信人: tiantian2011 (甜甜), 信区: Military
标 题: Re: 中国夫妇与美联航空乘争执被赶下飞机
发信站: BBS 未名空间站 (Fri Feb 17 10:35:22 2012, 美东)
你们可以去看看网上，对各大航空公司的空姐服务的complaint，不要说空姐，就对海
关盘问的complaint都数万条。这个案例也是大陆航空公司的，这回不是中国人了吧
Continental has terrible flight attendants, bad ground staff, rude customer
service
We were on Continental flight from ABQ to Bombay. Monday, December 27, 2010,
from Houston to Frankfurt on CO 46 which was delayed by Continental by over
3 hours in Houston because they were trying to get all passengers to
Houston from bad weathered airports. This was the cause of many of us
missing our flight CO 5146 (operated by Lufthansa) from Frankfurt to Bombay.
When we arrived Frankfurt our flight had already left for Bombay. At
Frankfurt, they harrassed every passenger that was on the departed flight
and would not help us stating that it was Continental's responsibility and
when we spoke to Continental's representative in Frankfurt she told us it
was Lufthansa's responsibility. FInally, Continental booked us all on Air
India to New Delhi that night around 10pm. They changed gates at Frankfurt
and all passengers had to run back and forth so we would not miss our flight
on AI and did not bother to announce the gate change on the intercom. So we
reached New Delhi and had a connecting flight on AI to Mumbai arriving in
Mumbai at around 5pm on the 29th but there we did not receive our luggage.
AI blamed Lufthansa who in turn blamed CO and nobody knew where our luggage
had gone. So tired as we were, we left and went off without our baggage. I
was travelling with my husband and our 8 year old son. We spent 5 days going
to the airport every day which took us 5 hours to travel in the horrific
traffic of Bombay and needing to rent a tourist taxi. Our bags arrived one
or two at a time and two of them arrived from London on Kingfisher airlines
and the rest on AI and Lufthansa. But this is not the worst of what happened.
On our return flight, we were booked on CO 49 scheduled to depart Bombay on
January 11, 2011, at 11:40pm arriving Newark at 5:20am. That flight was
delayed and we finally took off at 4:25am. It was United Airlines plane with
flight attendants. Two incidents happend on the flight with the same flight
attendant who would not give us her name. First, my husband complained and
told her that the toilets on flight were smelling and to spray them since we
were seated on the row in front of the toilets. She told him that she did
not make them stink. So i told her to bring the spray and spray it so she
told me rudely that it was not her job to do that and she brought me the
spray and told me to do it. I did spray in and around the toilets near our
seats without another statement. Soon after that she brought the night snack
for everybody and when she reached our row, she threw the snack at my son
who was fast asleep and that scared him and woke him up and he began to cry.
At that point i was very angry and asked to see the flight supervisor who
did nothing and took up for her. I have tried to contact Continental
Airlines complaint section here in the US this morning and obviously they
wont be doing anything although i spoke to a complaint manager (or so she
claimed to be) and after i spoke she put me on hold and never returned. I
held on for 1 hour and no sign of her.
Anyway, we landed in Newark and the ground staff was rude and would not help
us but then we received a message from Continental airlines booking us on
our flights back to ABQ.
I presume that Continental Airlines really does not like to serve passengers
and thus maybe they should close shop and leave or learn to be nice to the
public that travel on their flights because we pay for their service and if
they cannot comply then maybe there should be a way to take legal action and
make them refund every penny that was paid for the tickets.
Delly | s***q
发帖数: 10585 | 2 发信人: tiantian2011 (甜甜), 信区: Military
标 题: Re: 中国夫妇与美联航空乘争执被赶下飞机
发信站: BBS 未名空间站 (Fri Feb 17 10:36:18 2012, 美东)
Cabin Service on Continental Airlines
I travelled on Continental Airlines CO82 non stop from Newark to New Delhi
on 15Jan2012. Being a frequent flyer on all major airlines for the past 35
years ,I was horrified by the level of service and rude behaviour of the
cabin staff and felt that it was necessary to comment on the service or lack
of it.After boarding the aircraft meal was served and then the cabin staff
disappeared ! There was no intermediate rounds with water or juice as is
customary on other reputable airlines.Oh I must add however , a plastic bag
with a water bottle and a cold snack was distributed to the passengers.I
hope the airline takes a good look at this 'bag' practice, it lacks class.
The cabin crew lacked the basic service mentality. I wonder whether it is
cultural or sheer lack of basic training.If I were on the Continental
management team,I would take a hard look at airlines like Singapore Airlines
and Cathay Pacific and learn a few things from them about service with a
smile!But the worst is yet to come.Prior to landing at New Delhi, an elderly
male cabin attendent went around to check if seats were upright.He stood in
front of our cabin section and just yelled loudly as if it was too much
trouble to go down the ailse reminding passengers who may have forgotton to
upright their seats.He then came to a passenger who had placed a bag near
his seat.Instead of just politely telling him that was not appropriate he
yelled at him saying he hadnt seen the bag in that position while taking off
, then said SHUT UP to the passenger and placed the bag in the overhead
compartment.I havent ever seen such abusive behaviour in my life.Witnessing
such an apathetic service and verbal abuse has forced me to pen down my
observations.I would like to appeal to my blog mates if they have had
similar experience with Continental and to share their experiences so that
the airline pay attention to quality of staff with the right attitude to
service & training requirements.I for one will not fly Continental again.
Reply With Quote | s***q
发帖数: 10585 | 3 发信人: tiantian2011 (甜甜), 信区: Military
标 题: Re: 中国夫妇与美联航空乘争执被赶下飞机
发信站: BBS 未名空间站 (Fri Feb 17 10:37:31 2012, 美东)
Deborahdvs47 Deborahdvs47 is offline
Join Date: Nov 2011
Posts: 1
Default Delta Flight Attendant Wouldn't Help
My daughter was flying today from Chicago to Dulles in Virginia. Her Delta
flight was delayed and caused her to only have 30 mins to get to the next
flight. She knew she might have issues and alerted the flight attendant and
asked her if she could get off first or be one of the first to get off so
she wouldn't miss her flight. SHE SAID, "NO." I cannot believe it.
She has been traveling for four months with her job and just wanted to get
home for the holidays. The flight attendant told her that her next flight
was way across the airport and it was approx 2 miles to get there. My
daughter ran so fast she could barely walk b/c she has things to carry too.
When she got there, they had given away her seat, closed the door and wouldn
't let her in, although she was there before take off.
Then they made her stand in line with about 25 others to get a hotel slip.
They put her on a 0730 flight in the morning, but I am skeptical that she
will even get on it, as they probably already overbooked that one. I told
her to complain about the flight attendant and the airlines delay.
Delta is not the only one to overbook their flights on a regular basis and
this is getting rediculous. I wish the entire world could boycot the
airlines and not fly for an entire year....shoot, just a month would be
enough. | m*******l
发帖数: 12782 | 4 美国孔府差是一定的，
国内的空服确实好的多
customer
2010,
over
【在 s***q 的大作中提到】
: 发信人: tiantian2011 (甜甜), 信区: Military
: 标 题: Re: 中国夫妇与美联航空乘争执被赶下飞机
: 发信站: BBS 未名空间站 (Fri Feb 17 10:37:31 2012, 美东)
: Deborahdvs47 Deborahdvs47 is offline
:
: Join Date: Nov 2011
: Posts: 1
: Default Delta Flight Attendant Wouldn't Help
: My daughter was flying today from Chicago to Dulles in Virginia. Her Delta
: flight was delayed and caused her to only have 30 mins to get to the next
| r*******r
发帖数: 2554 | 5 美国航空公司的服务，实在谈不上“优质”了。
customer
2010,
over
【在 s***q 的大作中提到】
: 发信人: tiantian2011 (甜甜), 信区: Military
: 标 题: Re: 中国夫妇与美联航空乘争执被赶下飞机
: 发信站: BBS 未名空间站 (Fri Feb 17 10:37:31 2012, 美东)
: Deborahdvs47 Deborahdvs47 is offline
:
: Join Date: Nov 2011
: Posts: 1
: Default Delta Flight Attendant Wouldn't Help
: My daughter was flying today from Chicago to Dulles in Virginia. Her Delta
: flight was delayed and caused her to only have 30 mins to get to the next
| y**o
发帖数: 8897 | 6 主要是养眼
同样的服务
漂亮空姐和大妈
感受不一样
我喜欢国内空姐很中国式的英语,听起来非长性感
【在 m*******l 的大作中提到】
: 美国孔府差是一定的，
: 国内的空服确实好的多
:
: customer
: 2010,
: over
|
|
